Senior QA - Individual Policy Administration (Cantonese)

Cognizant Global; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading global technology firm is looking for a Quality Assurance professional in Kuala Lumpur. This role involves overseeing complex individual policy administration tasks and supporting junior team members. The ideal candidate will have 3-5 years of relevant experience in the medical or insurance field, strong problem-solving skills, and fluency in Cantonese, Mandarin, and English. This position requires managing operational processes and ensuring compliance with quality standards.

Qualifications

• 3 - 5 years' relevant experience in policy administration or premium collection in medical/insurance.
• Ability to work independently and under pressure.
• Good time management and accountability.

Responsibilities

• Manage day-to-day policy administration activities for complex cases.
• Monitor and ensure timely completion of operational processes.
• Provide guidance and support to junior team members.
• Investigate and resolve processing errors or discrepancies.
• Maintain accurate documentation and reporting.

Skills

Policy administration

Problem-solving

Risk control

Time management

Cantonese

Mandarin

English

Job description

A leading global technology firm is looking for a Quality Assurance professional in Kuala Lumpur. This role involves overseeing complex individual policy administration tasks and supporting junior team members. The ideal candidate will have 3-5 years of relevant experience in the medical or insurance field, strong problem-solving skills, and fluency in Cantonese, Mandarin, and English. This position requires managing operational processes and ensuring compliance with quality standards.