Senior Program Manager

Jobstreet Malaysia; Seberang Perai; On-site; MYR 80,000 - 95,000; Full time

Job summary

A leading job platform in Malaysia is seeking an experienced Program Manager to oversee customer commitments and lead a team focused on customer satisfaction. The ideal candidate must possess a Bachelor's Degree and have at least 8 years of experience in program management and customer service, preferably in an electronics manufacturing environment. Strong skills in MS Office applications, excellent interpersonal abilities, and the capacity to work under pressure are essential for this role.

Qualifications

• At least 8 years of working experience as program manager or similar.
• Work experience in an electronics manufacturing environment is advantageous.
• Ability to work under pressure and criticism.

Responsibilities

• Manage customer and plant commitments against demand.
• Lead the Customer Focus Team and manage Profit and Loss.
• Conduct periodic customer visits and monitor progress on new projects.

Skills

Customer service

Program management

Interpersonal skills

MS Excel

MS Word

MS Presentation

Education

Bachelor's Degree in Business Administration, Marketing, Engineering or equivalent

Job description

Responsibilities

Customer and plant commit against demand.

Customer Scorecard management such as On-Time Delivery, Costing, Quality, etc

Quotation responsibilities such as managing new and periodic re‑pricing.

Regular weekly review of metrics and deliverables. (Expected Outcome: Meet Key Business Indicators - Revenue Commit, Load versus Commit Gap, OTD, E&O, AR, ECO, and RMA.)

Leads the Customer Focus Team.

Profit and Loss Management.

Periodic visits and hosting Customers (QBRs, New project start‑ups, Business Transfers)

Facilitates and monitors progress on all New project/ product start‑ups.

Customer point of contact and escalation.

Any other duties assigned by Program Manager.

Qualifications

Candidate must possess at least a Bachelor's Degree in Business Administration, Marketing, Engineering or equivalent.

At least 8 year(s) of working experience as program manager, customer service and planning manager.

Work experience in an electronics manufacturing environment will be an advantage.

Experienced user of MS Office programs: MS Excel, MS Word, and MS Presentation.

Ability to work under pressure and criticism.

Self‑motivated nature and able to work independently with minimum supervision.

Must be a team player, highly motivated and committed with strong interpersonal skills.