Senior Program Executive (Asst. Team Lead)

PNE Industries Ltd; Johor Bahru; On-site; MYR 50,000 - 70,000; Full time

Job summary

A manufacturing company in Johor Bahru is looking for a Senior Program Executive to ensure customer satisfaction and coordinate project start-ups. Candidates should have at least 3 years of experience in a marketing or program management role, proficient in English and Chinese. Key responsibilities include managing customer relationships and supporting marketing activities. The position requires strong organizational and communication skills, along with a proactive problem-solving approach. This role is on-site in Johor Bahru, Malaysia.

Qualifications

• More than 3 years of experience in marketing or program management.
• Proven track record of managing customer relationships.
• Proficiency in English and Chinese.

Responsibilities

• Ensure customer requirements are fulfilled and expectations met.
• Participate in the quotation process and follow-up.
• Coordinate among departments to meet customer commitments.
• Conduct regular team meetings to review performance.
• Maintain reports to monitor customer model progress.
• Enhance working relationships through regular communication.
• Assist in the development of existing and new accounts.
• Support marketing activities with the Team Lead.

Skills

Marketing principles understanding

Communication and interpersonal skills

Mentoring and coaching

Data analysis and report generation

Organizational skills

Customer satisfaction achievement

Quotation process experience

Microsoft Office Suite proficiency

Proactive problem-solving

Education

Bachelor’s degree in Marketing, Business Administration, or related field

Master’s degree or professional certification

Tools

Microsoft Office Suite

Job description

Senior Program Executive (Asst. Team Lead)

• On Site Johor Bahru, Malaysia
• 2 open vacancy for this position

Primary Job Function

1. To ensure customer requirements are being fulfilled and delivery to the expectation of the customer's needs and beyond.
2. To act as a communication bridge between customer and internal team when customer is established.

Duties and Responsibilities

1. To participate in the quotation process and follow‑up to ascertain the outcome of each quotation for assigned account.
2. To ensure product start up, well coordinate cross various departments.
3. To coordinate among all departments concerned to meet the customers’ requirements and delivery commitment.
4. To conduct regular meeting with internal team to review quality and delivery performance.
5. To ensure sufficient reports are being kept to monitor the progress of the customer's model.
6. To ensure regular communication with customer to enhance the working relationship and report customer feedback to the management for continuous improvement.
7. To assist in the development of existing and new accounts.
8. To assist Marketing Activities together with Team Lead (TL).

Qualifications

1. Bachelor’s degree in Marketing, Business Administration, or a related field. A Master’s degree or professional certification is preferred.
2. More than 3 years of experience in a marketing or program management role, with a proven track record of managing customer relationships, overseeing project start‑ups, and leading cross‑functional teams.
3. Proficiency in English and Chinese language skills preferred.

Skills

1. Strong understanding of marketing principles and project management methodologies.
2. Excellent communication and interpersonal skills, with the ability to act as an effective liaison between customers and internal teams.
3. Demonstrated ability to mentor and coach team members, driving performance improvement and fostering a collaborative team environment.
4. Proficiency in data analysis and report generation, with the ability to provide actionable insights and recommendations.
5. Strong organizational skills with the ability to manage multiple projects simultaneously and meet tight deadlines.
6. Proven track record of achieving high levels of customer satisfaction and effectively addressing and resolving issues.
7. Experience with quotation processes and product start‑up coordination.
8. Advanced proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint) and familiarity with relevant marketing and project management software.
9. A positive mind‑set with a proactive approach to problem‑solving and continuous improvement.