Senior Process Executive – Maps (Japanese language)

Cognizant; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company seeks a candidate to enhance map accuracy through research and partnerships. Responsibilities include liaising with partners, managing data submissions, and resolving queries. Ideal candidates should have a Bachelor’s degree in business administration or GIS and experience in digital/technology sectors. Strong skills in Business Development and knowledge of GIS tools are crucial. This role offers the chance to engage in impactful projects in Kuala Lumpur, Malaysia.

Qualifications

• 0-1 year of experience in digital/technology companies.
• Experience working with tech products.

Responsibilities

• Conduct research in assigned cities to enhance client Maps accuracy.
• Communicate geo mission to partners and promote data sharing.
• Liaise between partners and client stakeholders.
• Report outreach and operational issues.
• Manage and track data submissions with operations teams.
• Update information in internal tools as required.
• Document deliverables related to partner engagement.
• Resolve external partner queries.
• Troubleshoot operational issues with data sources.
• Manage the data pipeline for quality data capture.
• Engage with partners using internal tools.

Skills

Business Development

B2B partnerships

Salesforce.com

Geographic Information Systems

Customer Service

Education

Bachelor’s degree in business administration or GIS

Tools

Salesforce.com

Google Drive

Job description

Core Competencies

• Experience in Business Development and B2B partnerships/sales, customer service
• Experience working in digital/technology companies with tech products
• Expertise in Salesforce.com; Google Drive
• Knowledge in Geographic Information System tools.

Educational Requirement

Bachelor’s degree in business administration, in GIS, a related field, or equivalent

Relevant Experience

0-1 year of experience working in digital/technology companies with tech products

Responsibilities

• Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of client Maps and benefit end users
• Communicate Client’s geo mission to authoritative entities and engage with potential partners to share base map data for inclusion on Maps, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by Client.
• Liaise between external partners and client stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
• Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
• Manage and track all data submissions (through GDU or outside GDU) with GDO operations teams and various external partners
• Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
• Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ ingested, # of edits made originating from outreached sources
• Address and resolve external partner queries associated to the project
• Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
• Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines
• Utilize client and non-client owned tool to engage with new Partners and track communications