Senior Operation Executive

I Darts Capital Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recreational management company in Kuala Lumpur is seeking an Operations Manager to oversee the daily operations of clubhouse facilities. The role includes planning diverse sports and recreational activities, ensuring high customer service standards, and managing staff. Candidates should have relevant experience in hospitality or club management, strong communication skills, and the ability to work under pressure. This role offers a competitive salary package and opportunities for career growth.

Benefits

Competitive salary package

Performance-based incentives

Access to exclusive club facilities

Career growth opportunities

Qualifications

• Several years of relevant experience in club operations or hospitality.
• Knowledge of safety protocols and risk management.
• CPR and First Aid certification is a plus.

Responsibilities

• Oversee daily operations of clubhouse facilities.
• Plan and coordinate sports and recreational activities.
• Act as a point of contact for member inquiries.
• Ensure upkeep of facilities and equipment.
• Supervise and train staff.
• Manage budgets and control expenditure.

Skills

Good communication skills in English & Mandarin

Customer service skills

Problem-solving skills

Ability to work under pressure

Education

Diploma or bachelor's degree in hospitality or related field

Job description

Requirements

• Good communication skills in English & Mandarin. Fluency in Bahasa Malaysia is a bonus.
• Education: A diploma or bachelor's degree in hospitality, sports & recreation management, business administration, or a related field is often preferred.
• Experience: Several years of relevant experience in club operations, hospitality, or a similar environment, with demonstrated leadership abilities.
• Knowledge of safety protocols and risk management.
• Strong communication and customer service skills.
• Ability to work well under pressure in a fast-paced environment.
• Physical stamina to stand, walk, and move for extended periods.
• Flexibility to work weekends, holidays, and evenings as per operational needs.
• CPR and First Aid certification is an added advantage but not required.
• Ability to work independently with discretion for confidential information.
• Problem‑solving, attention to details, and analytical skills.

Responsibilities

• Operational Management: Oversee the daily operations of all clubhouse facilities, potentially including food and beverage, fitness areas, sports courts, and social lounges.
• Program and Event Planning: Plan, coordinate, and implement a diverse range of sports, fitness, social events, and recreational activities that cater to members' interests and enhance engagement.
• Customer Service & Member Relations: Act as a main point of contact for member inquiries, feedback, and complaints, striving to provide high‑quality customer service and foster a positive community environment.
• Facility and Equipment Upkeep: Ensure all facilities and equipment are safe, clean, well‑maintained, and comply with health and safety regulations. This includes coordinating repairs and managing maintenance schedules.
• Staff Supervision: Supervise, train, and schedule frontline staff, event helpers, or volunteers, ensuring efficient workflow and high service standards.
• Administration and Finance: Manage budgets, control expenditure, handle facility bookings, prepare reports on utilisation and performance, and manage vendor relationships.
• Identify areas for improvement and implement initiatives to maximise operational performance.

Benefits

• Competitive salary package based on experience.
• Performance‑based incentives.
• Access to exclusive club facilities and staff perks.
• Career growth opportunities within Combat Baze Group.