Senior NPL & Recovery Lead - Collections & Compliance

Aeon Credit Service; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking a Senior Executive for Non Performing Loan & Recovery. This role focuses on managing External Collection Agencies, ensuring compliance with operational standards, and maintaining excellent customer relationships. Candidates should have a diploma or degree and a minimum of 2-3 years of relevant experience in collections. Strong communication skills and knowledge of credit management are essential for delivering effective results and improving ECA performance.

Qualifications

• 2 to 3 years working experience in collection or a related field.
• Sound technical knowledge in credit management.
• Ability to handle customer complaints effectively.

Responsibilities

• Manage External Collection Agencies operation activities.
• Monitor and report ECA's performance.
• Provide excellent customer service and maintain client relationships.
• Conduct ECA visitation and ensure completeness of documentation.

Skills

Customer service skills

Knowledge of Credit Management

Understanding of Malaysia Law

Communication skills

Education

Diploma or Degree holder in relevant disciplines

Job description

A financial services company in Kuala Lumpur is seeking a Senior Executive for Non Performing Loan & Recovery. This role focuses on managing External Collection Agencies, ensuring compliance with operational standards, and maintaining excellent customer relationships. Candidates should have a diploma or degree and a minimum of 2-3 years of relevant experience in collections. Strong communication skills and knowledge of credit management are essential for delivering effective results and improving ECA performance.