Senior NPL & External Collections Specialist

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading consumer financing provider in Kuala Lumpur is seeking a Senior Executive for Non-Performing Loans and Recovery. This role involves managing External Collection Agencies, achieving collection targets, and delivering excellent customer service. Candidates should have 2 to 3 years of experience in collections or a related field, along with a relevant diploma or degree. The company promotes a dynamic workplace and strives for excellence in financial services.

Qualifications

• Minimum 2 to 3 years working experience in collection or a related field.
• Understanding of relevant regulations and credit management.
• Ability to handle customer complaints effectively.

Responsibilities

• Manage External Collection Agencies operation activities.
• Achieve ECA targets and report performance metrics.
• Provide excellent customer service and maintain client relationships.

Skills

Customer service skills

Communication skills

Credit Management knowledge

Education

Diploma or Degree in relevant disciplines

Tools

Microsoft Office

Job description

A leading consumer financing provider in Kuala Lumpur is seeking a Senior Executive for Non-Performing Loans and Recovery. This role involves managing External Collection Agencies, achieving collection targets, and delivering excellent customer service. Candidates should have 2 to 3 years of experience in collections or a related field, along with a relevant diploma or degree. The company promotes a dynamic workplace and strives for excellence in financial services.