Senior Network Engineer (Tier 2)

DCConnect Global; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading tech firm in Telecom in Kuala Lumpur is seeking a dedicated NOC Supervisor to manage network operations and ensure adherence to standard operating procedures. The role involves troubleshooting network issues, providing technical support for projects, and collaborating with stakeholders, requiring fluency in Chinese. This position offers a chance to work on transformative telecom solutions within a professional environment.

Qualifications

• Experience in network surveillance and troubleshooting (L2-L3).
• Proven ability to perform technical presentations.
• Chinese speaking proficiency for collaboration.

Responsibilities

• Oversee daily operations of the NOC department.
• Manage incidents effectively from identification to resolution.
• Support global network and participate in site visits in Indonesia.
• Install and provision equipment in data centers.

Skills

Network surveillance

L2-L3 troubleshooting

Technical support

Collaborative communication

Fluency in Chinese

Tools

Cisco

Huawei

Job description

Overview

Oversee NOC department daily operation, ensure NOC team is comply to NOC SOP.

Responsible for ensuring that incidents are handled effectively and efficiently, from initial identification and triage to resolution and post-incident analysis.

Responsibilities

• Handle network surveillance & L2-L3 troubleshooting of the events taking place on the network.
• Perform in-depth, technical presentations and proposals for upcoming and ongoing project delivery.
• Technical support for projects - project preparation, pre-sales technical support, solution development, solution testing with customers, project delivery with a delivery team.
• Actively participate as a specialist on assigned Virtual Team and provides consultative support in your area of specialization to other Systems Engineers.
• Supporting global network, including site visits to Indonesia NOC
• Installation and provisioning of equipment in data center, level 2 Cisco/Huawei experience preferred
• Other ad hoc duties assigned by your supervisor
• Chinese speaking proficiency required to collaborate with internal and external stakeholders from China

About DCConnect

DCConnect Global Limited (DCConnect), a world leading software company in Telecom SDN & SDWAN Orchestration System industry. We serve Telco and Data Center companies focusing in wholesale market. Aims to transform legacy service providers into modern telecom.

The Management Team at DCConnect consist of a group of telecom professionals with over twenty-year experiences from different sectors in Telecom Industries including Data Center Construction & Services, International Carrier, Telco and Hardware vendor.

Note

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