Senior Monitoring Specialist

Tec D Distribution (Malaysia) Sdn Bhd; Selangor; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading technology distribution company is seeking a Senior Monitoring Specialist for their team in Malaysia, responsible for monitoring IT infrastructure, providing global contact services, and mentoring entry-level specialists. The ideal candidate should have 3-5 years of experience, be proficient in both Mandarin and English, and possess strong problem-solving skills. Work hours are in shifts, and a solid understanding of IT systems is preferred.

Qualifications

• 3-5 years of relevant experience in IT support or monitoring.
• Proficient in Chinese (Mandarin) and English.
• Requires high levels of vigilance and discipline.

Responsibilities

• Monitor IT alerts and respond based on pre-defined SLAs.
• Provide Global Contact Calling Services to resolve urgent issues.
• Guide monitoring specialists and analyze data for professional solutions.

Skills

Monitoring and analysis

Communication in Mandarin and English

Problem-solving

Team collaboration

Use of Microsoft 365 software

Job description

The primary purpose of the role is to ensure the smooth operation in two main domains: 1) Be responsible for monitoring and analyzing our entire supply chain system, IT infrastructure, and facilities, responding to alerts, providing timely support to global teams, making necessary independent decisions for urgent issues or as requested by IT teams. 2) Offering Global Contact Calling Services to TD SYNNEX global coworkers for resolving urgent issues. Where necessary the VMT specialist will escalate urgent alerts/requests to higher levels within team. This level requires the experienced knowledge of monitoring items and the TD SYNNEX environment. The specialist will be able to have the ability to prioritize alerts and make right decisions based on the real-time urgent situation. This level will be expected to mentor entry level monitoring specialists.

Job Title

Senior Monitoring Specialist

Job Description

• Accept working in shifts: morning shift, swing shift, and night shift.
• Global IT monitoring service: process IT alerts by following pre-defined SLAs.
• Global call service: provide efficient calling services to global coworkers, accelerating problem-solving efficiency.
• Guide monitoring specialists during daily operations.
• Analyze monitoring data and provide professional solutions/support based on the data analysis.
• Collaboration with the peer VMT team in China.

Qualifications

• 3-5 years of relevant experience is preferred.
• Proficient in both Chinese (Mandarin) and English.
• Require high levels of vigilance and constant monitoring of the screen, so it demands extremely high discipline.
• IT background is preferred.
• Good at using Microsoft 365 software.
• Strong sense of responsibility and collaborative team spirit.
• Excellent ability in problem analysis and solving.
• Stronger observation skills to identify and assess potential risks in monitoring data.
• Able to formulate response measures and plans based on the analysis results of monitoring data.
• Strong communication skills: able to effectively communicate with global coworkers.

Workhour (Malaysia local time, includes one hour of rest time)

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