Senior Mandarin Customer Care Executive (Johor)

J RECRUIT FIRM; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Johor Bahru is looking for a Customer Care Senior Executive proficient in Mandarin. This role involves ensuring high-quality after-sales support, overseeing customer interactions, and preparing management reports. Candidates should have a Diploma or Bachelor's degree and at least 5 years of experience in customer service, especially in the Developer industry. Excellent interpersonal skills and fluency in English, Bahasa Malaysia, and Mandarin are required. The position offers a salary range of RM3500 - RM5000 with a Monday to Friday work schedule.

Qualifications

• At least 5 years of customer service experience in the Developer industry preferred.
• Customer-first attitude with adaptability and empathy.
• Strong ability to handle multiple tasks and work in a fast-paced environment.

Responsibilities

• Provide high-quality customer service and respond to customer queries.
• Update collections and defects using the in-house system.
• Prepare management reports and attend project meetings.

Skills

Customer service

Interpersonal skills

Communication skills

Analytical skills

Problem-solving skills

Leadership skills

Organizational skills

Negotiating skills

Education

Diploma / Bachelor's degree in relevant field

Job description

A recruitment agency in Johor Bahru is looking for a Customer Care Senior Executive proficient in Mandarin. This role involves ensuring high-quality after-sales support, overseeing customer interactions, and preparing management reports. Candidates should have a Diploma or Bachelor's degree and at least 5 years of experience in customer service, especially in the Developer industry. Excellent interpersonal skills and fluency in English, Bahasa Malaysia, and Mandarin are required. The position offers a salary range of RM3500 - RM5000 with a Monday to Friday work schedule.