Senior Manager, Supply Chain Operations

Fresenius Medical Care North America; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global healthcare leader is seeking a Senior Manager for Supply Chain Operations in Malaysia and Singapore. This role involves overseeing demand and supply planning, distribution, and communication across teams to ensure efficiency. Candidates should have 8-10 years of managerial experience and a strong background in supply chain management, logistics, and team development. The role offers opportunities for process improvement and cost reduction while supporting a mission dedicated to improving patient outcomes.

Benefits

Career development opportunities

Collaborative corporate culture

Innovative workplace environment

Qualifications

• Minimum 8–10 years of working experience in a managerial role.
• Proven track record in supply chain or logistics.
• Strong understanding of customer service and procurement.

Responsibilities

• Direct demand/supply planning and distribution operations.
• Manage logistics flow from supplier and customs clearance.
• Communicate supply chain needs to sales, finance, and logistics teams.

Skills

Supply chain management

Team leadership

Logistics

Inventory control

Communication

Process improvement

Tools

SAP

MS Office

Job description

Senior Manager, SC Ops MY & SG

Introduction

At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high‑quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 125,000 employees.

Within our Care Enablement segment, we develop and provide life‑sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.

Our values guide how we work:

• We Care for our patients, each other, and our communities
• We Connect across teams and borders to deliver excellence together
• We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation

Information about Supply Chain

Manufacturing & Supply Chain (MSC) plays a vital role in delivering life‑saving therapies globally within Care Enablement. With over 35 manufacturing sites and 23 distribution centers, MSC ensures the reliable production and distribution of high‑quality devices for hemodialysis, peritoneal dialysis, and acute care—reaching patients in approximately 150 countries.

The team oversees the full supply chain from manufacturing to delivery, focusing on operational excellence, product availability, and continuous improvement to meet the evolving needs of patients and healthcare providers. Join our passionate team and help shape healthcare worldwide!

Role Summary

Role is responsible for the total day to day operations and functions of Demand/Supply Planning and Distribution. The person must be responsible for making sure that each step of the operations and process is being carried out effectively to rule out lost sales opportunity and costly delays. The person must also ensure that the department process meets the Goods Distribution Practice – Medical Devices requirements.

Your Responsibilities:

• Demand/Supply Planning Malaysia & Singapore - Directs the process which includes the demand and supply planning via SAP. This includes direct procurement, inventory control, logistics flow from supplier and customs clearance. Ensures that every step of the process is functioning effectively to avoid costly delays and lost sales opportunities. Timing is very important in any supply chain and it’s imperative to always avoid any component out of stock or overstock.

• Distribution Malaysia & Singapore – Managed the various 3PLs involved in the storage, distribution, and transportation of Dialysis Unit inventory to customers. Ensure 3PLs manage the storage of inventory according to good warehouse practices and Goods Distribution Practice – Medical Devices requirements. This includes ensuring proper stock taking practices are put in place and inventory discrepancies are investigated with 3PLs immediately.

• Communication - Must communicate supply chain’s needs and objectives to line managers and key personnel in sales, finance, procurement, warehouse and logistic. Responsible for aligning the entire team to understand the timing & quantities of stock required and individual input necessary to make the process run smoothly. Avoid any miscommunication of expectations that could generate costly delays. Assist, support and facilitate the team’s performance appraisals and training plans. Contribute for the initial hiring and selecting process of team members. Compiling reports on team’s performance and customer feedback. Work closely with team members to solve customer problems. Offers solutions and suggestions for process improvement to management.

• Cost Reduction and Process Improvement – With rapid business expansion, the Associate Director, Supply Chain has an ongoing requirement to review the entire supply chain process. These include but not limited to obtaining cheaper materials without compromising quality or timing of delivery, reviewing customer service SOPs to enhance processes, optimize warehouse management and logistic.

• Customer Service Management – Works closely with Customer Service team who is responsible for the entire sales operations process of Dialysis Unit inventory including the initial system set‑up, processing of sales order upon Customer PO receipt and launching of delivery order to meet customers’ delivery date. Ensure the necessary Proof of Delivery (POD) and invoices are submitted on timely manner to the relevant customers’ portals or department. Support documentation on complaints to the QA manager. Ensure proper opening, closing and maintenance of Customer Master database.

• Procurement – Coordinates with the regional procurement team on all the indirect procurement activities of the Company including all procurement activities related to SAP/SRM. The regional procurement team is the custodian of the Company Procurement Policy. Ensuring that the Procurement policy is being effectively enforced and managed within the Company to ensure cost effectiveness is being practice.

• Team Building – The manager will need to train, develop, mentor, and assist his subordinates in all the departments that fall within the supply chain process. It is essential that the various components of the team function effectively. Constant process and employee review is needed to ensure that the process stays cost effective. Supply chain management is an intense, process‑oriented career. It is about making the processes of procurement, development, logistics and distribution as cost effective as possible. The chain must be continually evaluated to produce better techniques, cheaper materials and faster processes.

• SAP Systems Improvement – Work with relevant stakeholders to ensure SAP is working according to its setup. Recommend system improvements that could improve overall efficiency of Supply Chain. This should also include ensuring EDI with 3PLs are constantly monitored for failure to avoid delays in order fulfillment.

Your Profile:

• Minimum 8–10 years of working experience, with relevant managerial role.
• Proven track record in a related functional area; candidates with relevant industry experience will be preferred.
• Proficient in a computerized working environment; strong working knowledge of MS Office or equivalent systems is required.
• Experience with SAP or other ERP systems will be an added advantage.
• Strong understanding of logistics and material management operations, including supply chain, customer service, inventory control, procurement, logistics, warehousing, and shipping/receiving.
• Highly resourceful and able to work under pressure and meet deadlines in a fast‑paced environment.
• Demonstrates strong drive, initiative, and proactiveness; able to work independently, flexible, and positive in embracing change.
• Possesses strong interpersonal and people‑management skills, with the ability to lead and develop a team effectively.

Our Offer for you!

There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.

• Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world
• Individual opportunities for self‑determined career planning and professional development
• A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one
• A large number of committed people with a wide range of skills, talents and experience
• The benefits of a successful global corporation with the collegial culture of a medium‑size company