Senior Manager, Supply Chain & Logistics Operations

Business Strategy; Selangor; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading logistics company in Malaysia seeks a Senior Manager, Supply Chain & Logistics Operations to build and operationalize a comprehensive fulfillment and logistics solution. Key responsibilities include setting up fulfillment infrastructure, designing warehouse processes, and balancing trade-offs in operations to ensure sustainable growth and excellent customer experience. Strong project management, logistics planning, and risk management skills required.

Qualifications

• Ability to evaluate trade-offs between speed, cost, and customer promise.
• Experience in designing scalable operating models.
• Proficiency in identifying operational risks and implementing mitigation strategies.

Responsibilities

• Set up fulfillment infrastructure and logistics solution.
• Design warehouse layouts and establish logistics models.
• Standardize operational processes for warehouse activities.

Skills

Project management

Operational execution

Logistics planning

Process optimization

Risk management

Job description

Senior Manager, Supply Chain & Logistics Operations

The Strategy & Projects team works with teams across all departments in Grab to drive continuous improvements and lead projects which would contribute to overall growth of the business. The team generates business insights, proposes data‑driven strategic initiatives and leads large projects to grow the business across Mobility, Deliveries & Groceries (Jaya Grocer & Everrise).

Get to know the Role: You will play a critical part in building and operationalizing an end-to-end fulfillment and logistics solution. You will set up our fulfillment infrastructure – from identifying suitable facility locations, designing warehouse layouts, building warehouse process flows and establishing logistics models. We are looking for someone who can:

• Connect the dots independently to move projects forward, design scalable operating models from the ground up, and is comfortable moving between strategic design and hands‑on operational execution.
• Evaluate trade‑offs between speed, cost, and customer promise, ensuring operations scale sustainably.
• Anticipate operational risks and put in place the right processes and monitoring mechanisms to mitigate them.

This is a hands‑on role for someone comfortable spending time in the warehouse and on the ground to fine‑tune processes and flows. You will shape the operational foundation that enables us to deliver a great customer experience while maintaining cost efficiency and operational excellence.

Scope Includes:

• Setting up an end‑to‑end warehouse and fulfilment network from scratch – sourcing warehouse & fulfilment hub locations, assessing capacity requirements, planning layout design, overseeing the physical setup, and enabling warehouse tech requirements.
• Build and standardize core operational processes across inbound receiving, putaway, replenishment, picking, QC, packing, dispatch, and returns.
• Source and implement logistics models based on the needs of the business.
• Work with multiple teams to build monitoring mechanisms and set operational policies that balance customer experience, operational feasibility, and financial sustainability.
• Support future scaling of operations by identifying opportunities for automation, process redesign, and structural improvements.

You will report to the Head, Loyalty & Digital Retail Strategy.