Senior Manager - Customer Strategy & Design - Banking GTM - ID

Deloitte PLT; Kuala Lumpur; On-site; MYR 100,000 - 180,000; Full time

Job summary

A leading consulting firm in Kuala Lumpur is seeking a Senior Manager to drive customer strategy and design for its clients. This role entails leading strategy projects, managing teams, and building strong relationships with marketing leaders. The ideal candidate will have experience in delivering design projects and a solid consulting background. The position offers the opportunity to make a significant impact by leveraging data for strategic growth. A tertiary qualification in a related discipline is essential.

Qualifications

• Experience in creating boardroom strategies as a consultant.
• Strong background in delivering innovation and design projects.
• Ability to foster relationships with product and client teams.

Responsibilities

• Lead strategy and insights projects through data analysis.
• Build relationships with client marketing leaders to provide advice.
• Define business plans and monitor success across cross-functional teams.

Skills

Sales target management

Relationship building

Innovative thinking

Leadership

Consulting acumen

Education

Tertiary qualification in relevant business, strategy or design discipline

Job description

Senior Manager - Customer Strategy & Design - Banking GTM - ID

Location: Jakarta, ID

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose‑led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do

This role is with Deloitte Digital Southeast Asia. Across all clients and sectors, we believe great customer experiences create greater impact. Elevating the human experience creates enduring value for the organization, for the customer, for society, and for all.

As part of Customer Strategy & Design (CS&D), you will work with the team to help our clients with their Brand Experiences, Products and Services, Innovation Strategies, Digital Venturing, and Customer Experiences, bridging Business and Customer strategies by design.

We help clients connect People, Product, Purpose and Profit through the use of strategy, design and technology.

You will:

• Lead strategy & insights projects by analysing category, client, and customer, leveraging data and synthesising for client recommendation.
• Effectively visualise and verbalise recommendations.
• Build strong relationships with client digital and marketing leaders to provide strategic advice on business futures.
• Lead qualitative and quantitative research.
• Be responsible for developing and implementing segment marketing strategies and programs across country.
• Through tight alignment with sales, business and product organisations, develop and lead on market expansion initiatives to unlock new revenue channels, providing valuable market and customer insights for business growth. Serve as a key advisor to CS&D on go‑to‑market strategies.
• With regional business and marketing directions in mind, the role will define our business plans to tap into the growth potential in the region with alignment to the go‑to‑market plan. Communicate plans across cross‑functional teams, execute and monitor success. Provide counsel and insight to the team and see through the development of design strategies to implementation.
• Understand and identify key market opportunities, lead content creation efforts, and deliver coordinated marketing programmes to achieve results with a good customer experience. Work with regional heads of Digital functional teams, corporate marketing, and country sales to plan a wide range of programmes. Successfully drive the execution of those programmes in the country.
• Help clients identify the right key performance indicators (KPIs), highlight areas of improvement, and influence strategy.
• Lead junior team members by coaching them to provide leverage on projects and grow their technical and communication skills.
• Accountable for leading a cross‑functional team, integrating product strategy, product design, together with the business and technology teams.
• Manage sales to fulfil vertical revenue with a focus on pipeline development, management, and closure to meet targets.
• Develop cross‑sector go‑to‑market strategy in close alignment with the CS&D Service Offering.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues and to make an impact that matters to our clients, people and the communities. Additionally, Senior Managers across our firm are expected to:

• Establish a strong leadership brand and inspire their team through passion, integrity, and appreciation of others.
• Make effective use of resources to optimise value.
• Demonstrate the success and efficiency of Deloitte through leveraging its network and people.
• Deliver exceptional quality results and stakeholder value by leveraging each person’s strengths to build high‑performing teams across businesses and borders.
• Apply deep knowledge of disruptive trends and competitor activity to drive continuous improvement.
• Build deep professional relationships across a diverse network and use a flexible influencing style to gain buy‑in and drive impact.
• Translate broader strategy into a compelling team vision and goals and align the team and set priorities to achieve objectives.
• Contribute to building an inclusive talent pipeline by creating a talent experience that attracts, develops and retains diverse, top talent and high‑performing teams.

Enough about us, let's talk about you

If you are someone with:

• Tertiary qualification in a relevant business, strategy or design discipline.
• A strong background in selling and delivering innovation, strategy and design projects, preferably with specific industry verticals.
• An ability to bring, build industry and partner networks to drive business growth. Strong track record in building, managing and exceeding sales targets.
• Experience in creating boardroom strategies in an enterprise or consulting environment.
• Experience designing and implementing technology‑enabled business solutions in client‑facing and team leadership roles (e.g. programme lead, business transformation lead, solution architect, project manager). Experience defining, developing requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions.
• Experience in selling professional services.
• Ability to foster strong relationships and operating rhythms with leaders inside and outside client and product teams to implement effective user experiences.
• Willingness to push beyond current capabilities and find the best solution for the business and our customers.
• Drive, tenacity, client focus and results orientation.
• Proven demonstration of sound business acumen, teamwork and leadership qualities.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad).

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Requisition ID: 105779

In Indonesia, the services are provided by Imelda & Rekan and other related entities in Indonesia ("Deloitte in Indonesia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Indonesia, which is within the Deloitte Network, is the entity that is providing this Website.