Senior Manager, Customer Excellence & Operations Transformation

Johnson & Johnson Sdn. Bhd.; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare company is looking for a Senior Manager to oversee Customer Service operations and enhance strategic direction. The ideal candidate will have 8 to 10 years of experience in Supply Chain and Project Management, coupled with strong leadership and communication skills. Key responsibilities include managing team performance, ensuring customer-centric service delivery, and developing talent within the team. Located in Malaysia, this role requires fluency in English and familiarity with MS Office and SAP.

Qualifications

• Minimum of 8 to 10 years of experience in Supply Chain, Strategic Operations or Project Management.
• Strong leadership, influencing, and interpersonal skills.
• Ability to communicate clearly and concisely across all levels of the company in English.

Responsibilities

• Develop and drive capability and operational excellence.
• Provide oversight and technical direction for order, inquiry, and invoice management activities.
• Attract, develop and retain talent in the operating team.

Skills

Leadership

Communication

Project Management

Customer Relationship Management

Process Optimization

Education

Bachelor’s degree in project management, engineering, business, finance, operations management, or supply chain

Tools

MS Office

SAP

J&J Customer Connect

Job description

A leading healthcare company is looking for a Senior Manager to oversee Customer Service operations and enhance strategic direction. The ideal candidate will have 8 to 10 years of experience in Supply Chain and Project Management, coupled with strong leadership and communication skills. Key responsibilities include managing team performance, ensuring customer-centric service delivery, and developing talent within the team. Located in Malaysia, this role requires fluency in English and familiarity with MS Office and SAP.