Senior LCL Export Coordinator (NVOCC)

Shipco Transport Inc.; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Klang seeks a Senior LCL Export Coordinator to assist customers with shipping activities, manage inquiries, and ensure all shipping documents are prepared on time. Candidates should have a diploma and prefer experience in the NVOCC/Freight Forwarder industry. This role offers career development opportunities and various benefits.

Benefits

Career growth and development opportunities

Medical insurance

Yearly performance-based incentive bonus

Annual dinner and team-building activities

Parking claim and annual health check

Qualifications

• Minimum 1–2 years of working experience in a related field.
• Preferably with experience in the NVOCC/Freight Forwarder industry.
• Able to work under pressure and meet tight deadlines.

Responsibilities

• Attending to local and overseas customer inquiries pertaining to rates.
• Preparing bookings and following up on cargo shipments.
• Ensuring all necessary shipping documents are in place.

Skills

Fluency in Mandarin

Logistics knowledge

Customer service skills

Time management

Attention to detail

Education

Diploma/Advanced/Higher/Graduate degree

Bachelor’s Degree in Logistics

Job description

Senior LCL Export Coordinator (NVOCC)

Application Deadline: 31 October 2025

Department: Export

Employment Type: Full Time

Location: Klang

Reporting To: Eunice Goh / Emily Chan / Terri Leong

Description

The main function of this role is to assist customers in day-to-day activities, liaise with carriers, transporter, warehouse operator, fumigation, and ad-hoc tasks. Monitor customer support, quotations and maintain volume and trade lanes, and ensure all procedures and time frames are followed as per agreed SOPs and workflows and must be adhered to at all times.

Key Responsibilities

• Attending to local and overseas customer inquiries pertaining to rates
• Respond promptly to customers’ inquiries on booking confirmation, shipment follow up sailing confirmation, and continuously monitor shipments until cargo arrival
• Responsible for bookings preparation and telemarketing for local customer cargoes
• Booking arrangements and follow up container status with carriers
• Dealing with warehouse regarding container status (change of vessels/departure date etc.)
• Preparation of railing instructions and liaising with warehouse/truckers
• Follow up with shippers on any discrepancy in M3 or packages
• Ensure all necessary shipping documents are in place within the given time frame
• Coordinate internally with sales and documentation team

Qualifications

• Candidate must possess at least Diploma/Advanced/Higher/Graduate degree

Skills, Knowledge and Expertise

• Candidate must possess at least SPM, Diploma, or Bachelor’s Degree in Logistics, Transportation, Supply Chain Management, or a related field
• Required language(s): English, Malay, and Mandarin. (Fluency in Mandarin is preferred, as the role involves communication with Mandarin-speaking clients.)
• Minimum 1–2 years of working experience in a related field is required
• Preferably with experience in the NVOCC/Freight Forwarder industry
• Able to work under pressure and meet tight deadlines

Benefits

• Career growth and development opportunities
• Medical insurance
• Yearly performance-based incentive bonus
• Annual dinner, company trip, team-building activities, and festive celebrations
• Parking claim, dental allowance, and annual health check