Senior Key Account Manager - ShopeeFood (Enterprise)

Shopee; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading e-commerce platform in Kuala Lumpur is seeking a dynamic leader for its ShopeeFood enterprise merchant portfolio. The role involves driving strategic growth, developing new business opportunities, and managing a team of Key Account Managers. The ideal candidate will possess strong business acumen, effective communication skills, and a keen interest in e-commerce. Join us to shape the future of food delivery services while fostering long-term partnerships and collaboration across teams.

Qualifications

• Strong interest and knowledge in food delivery and partnership-driven businesses.
• Proven ability to collaborate with stakeholders and cross-functional teams.
• Experience in management and leadership roles.

Responsibilities

• Lead ShopeeFood’s enterprise merchant portfolio and drive strategic growth.
• Develop new business opportunities to achieve revenue targets.
• Manage and develop a team of Key Account Managers.

Skills

E-commerce knowledge

Communication skills

Problem-solving skills

Analytical skills

Team management

Education

Bachelor’s Degree in any field

Job description

Lead ShopeeFood’s enterprise merchant portfolio, driving strategic growth and long-term partnerships.

Identify and develop new business opportunities to achieve investment and revenue targets.

Formulate win-win commercial solutions aligned with both merchant and ShopeeFood business objectives.

Drive business growth through merchant strategy planning, performance reviews, competitor analysis, and market benchmarking.

Align sales and growth initiatives closely with overall business goals and priorities.

Manage, coach, and develop a team of Key Account Managers, including setting KPIs, guiding execution, and monitoring performance.

Proactively manage and strengthen relationships with enterprise merchants, staying informed of their business developments and needs.

Collaborate closely with internal cross-functional teams to ensure smooth execution and sustainable growth.

Requirements

• Bachelor’s Degree in any field; Business, Commerce or Marketing preferred.
• Strong interest and knowledge in e-commerce, food delivery, and partnership-driven businesses.
• Effective presentation and communication skills, supported by solid business acumen.
• Comfortable thriving in a fast-paced, entrepreneurial environment with changing priorities.
• Proven ability to proactively engage, influence, and collaborate with stakeholders and cross-functional teams.
• Strong problem-solving and analytical skills, with the ability to break down issues and implement practical solutions.
• Experience in management and leadership roles, with a passion for coaching, mentoring, and team development.
• Excellent command of English; proficiency in additional languages (e.g. Bahasa Melayu, Mandarin) is an advantage to engage diverse stakeholders.