Senior ITSM Analyst: Process Improvement Lead

Unison Consulting Pte Ltd; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading consulting firm in Kuala Lumpur seeks an experienced ITSM Consultant to manage ITSM programs, ensuring adherence to ITIL best practices and improving service delivery for banking applications. Candidates must have a minimum of 5-8 years in ITSM tools and a strong understanding of network infrastructures. This role offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Minimum 5 - 8 years experiences in ITSM tools for SD, IM, PM, CM.
• Technical understanding of infrastructure and applications related to Banking.
• Experience in Network protocols like DNS, DHCP, SNMP, TCPIP.

Responsibilities

• Plan, coordinate, and manage ITSM tool programs.
• Manage improvements to ITSM processes and service delivery.
• Ensure product quality in projects involving ITSM tools.

Skills

ITIL best practices

Project management

Negotiation

Communication skills

Tools

ITSM tools

Windows/Linux/Database servers

Virtualized environments

Job description

A leading consulting firm in Kuala Lumpur seeks an experienced ITSM Consultant to manage ITSM programs, ensuring adherence to ITIL best practices and improving service delivery for banking applications. Candidates must have a minimum of 5-8 years in ITSM tools and a strong understanding of network infrastructures. This role offers a dynamic work environment and opportunities for professional growth.