Senior IT Incident Manager – Remote & Impactful Role

Jobgether; Remote; MYR 80,000 - 120,000; Full time

Job summary

A recruitment agency is seeking an IT Incident Manager to manage incoming IT support requests effectively. This remote role involves evaluating and prioritizing incidents, collaborating with various IT functions, and driving service improvements. The ideal candidate will have strong analytical skills, a detailed understanding of ITIL concepts, and excellent communication capabilities. The position offers flexible working hours and opportunities for professional development while focusing on maintaining high service standards.

Benefits

Flexible work hours

Opportunities for professional development

Collaborative work environment

Health and wellness benefits

Qualifications

• 3-5+ years of experience in Incident Management or Service Desk.
• Strong understanding of ITIL concepts (Incident, Problem, Change, SLA, CMDB).
• Proven ability to assess severity and prioritize incidents effectively.

Responsibilities

• Monitor and triage all incoming support requests logged in various IT tracking systems.
• Validate request completeness and ensure all required details are captured.
• Assess each incident for severity, business impact, and completeness.

Skills

Incident Management

ITIL concepts

Communication skills

Organizational skills

Analytical skills

Job description

A recruitment agency is seeking an IT Incident Manager to manage incoming IT support requests effectively. This remote role involves evaluating and prioritizing incidents, collaborating with various IT functions, and driving service improvements. The ideal candidate will have strong analytical skills, a detailed understanding of ITIL concepts, and excellent communication capabilities. The position offers flexible working hours and opportunities for professional development while focusing on maintaining high service standards.