Senior IT Business Systems Analyst (Veeva CRM)

Abbott Laboratories; Petaling Jaya; On-site; MYR 100,000 - 140,000; Full time

Job summary

A global healthcare leader is looking for a Senior IT Business Systems Analyst in Petaling Jaya, Malaysia. This role focuses on bridging between commercial teams and technology solutions, requiring 7 years in healthcare and strong skills in Veeva CRM and Salesforce. Key responsibilities include defining business requirements and enhancing processes to support field sales. The ideal candidate will have excellent analytical, communication, and problem-solving abilities while managing multiple projects dynamically. A willingness to travel is also preferred.

Qualifications

• 7 years of experience in healthcare/life sciences working with Veeva CRM or similar.
• At least 4 years as a Business Analyst with CRM systems.
• Proven ability to handle multiple projects.

Responsibilities

• Define requirements and deliver solutions for commercial strategy.
• Analyze processes and recommend technology improvements.
• Translate requirements into functional specifications.

Skills

Veeva CRM

Salesforce.com

Analytical skills

Communication skills

Problem-solving skills

IT-business partnership

Tools

Jira

Confluence

HP ALM

Tricentis Q-Test

Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

The Opportunity

Abbott Business & Technology Solutions is seeking a Senior IT Business Systems Analyst with strong expertise in Veeva CRM. This role acts as the key link between the Commercial Delivery team and business stakeholders—translating business needs into effective technology solutions. We’re looking for a results‑driven professional skilled in aligning IT capabilities with business goals.

What You’ll Do

• Partner with business and IT teams to define requirements and deliver solutions that support commercial strategy and improve field sales experience.
• Work directly with business stakeholders to analyze processes and recommend technology improvements.
• Gather, assess, and document business requirements; evaluate solution options and recommend the best approach.
• Translate requirements into functional specifications and support data/process modeling.
• Lead testing, verification, validation, and change management activities.
• Provide expert guidance on Veeva CRM and other commercial systems.
• Identify and drive process improvement opportunities.
• Manage small projects, enhancements, and defect fixes.
• Provide Level 2–3 support by troubleshooting issues and implementing fixes.
• Build strong working relationships across business, IT teams, contractors, and vendors.
• Conduct demos or training to support system adoption.
• Oversee contractor and vendor work when needed.

Required Qualifications

• 7 years of experience in healthcare/life sciences working with Veeva CRM, Veeva Vault, Salesforce.com, or similar commercial applications.
• At least 4 years as a Business Analyst with packaged CRM systems.
• Strong ability to understand business needs and translate them into scalable solutions.
• Excellent analytical, communication, and problem‑solving skills.
• Proven ability to handle multiple projects in a dynamic environment.
• Strong IT–business partnership skills.

Preferred Qualifications

• Experience with Veeva or Salesforce implementations across sales, service, marketing, and asset management modules.
• Experience delivering regional/global solutions integrated with data warehouses or master data systems.
• Knowledge of full SDLC, both Waterfall and Agile.
• Familiarity with Jira, Confluence, and testing tools like HP ALM or Tricentis Q‑Test.
• Experience working with validated systems in healthcare/life sciences.
• Strong stakeholder‑management and solution‑design capabilities.
• Willingness to travel 10–20%, including internationally.