Senior IT Business Analyst (Retail Operations)

7-Eleven Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail chain in Kuala Lumpur seeks a Business Analyst to enhance operational efficiency through data analysis and business requirements documentation. The ideal candidate will have 3-5 years of experience, proficiency in business analysis tools, and strong analytical skills. This role requires collaboration with cross-functional teams and the ability to translate complex needs into actionable solutions. Knowledge of retail operations is highly desirable. Flexible hours may be necessary to support implementations.

Qualifications

• 3-5 years of experience as a Business Analyst in retail.
• Proficiency in business analysis tools and techniques.
• Knowledge of retail operations and point-of-sale systems is desirable.

Responsibilities

• Analyze business processes and identify improvement opportunities.
• Gather and document business requirements.
• Collaborate with IT teams for system implementations.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Degree in Information Technology/Computer Science

Tools

JIRA

Trello

Job description

Analyze business processes, identify improvement opportunities, and bridge the gap between IT and business stakeholders at 7‑Eleven Malaysia.

Responsible for gathering and documenting business requirements, conducting data analysis, and proposing solutions to enhance operational efficiency across all stores and departments.

Collaborate with cross‑functional teams to implement new systems and processes, aligning with 7‑Eleven Malaysia's strategic goals and improving overall business performance.

Responsibilities

• Conduct thorough analysis of business processes, systems, and data to identify areas for improvement and optimization.
• Gather, document, and manage business requirements from stakeholders across various departments and store locations.
• Develop and maintain detailed process maps, workflows, and use case scenarios to support system implementations and process improvements.
• Collaborate with IT teams to translate business requirements into functional specifications for software development or system enhancements.
• Perform data analysis and create reports to support decision‑making and identify trends or patterns in business operations.
• Facilitate workshops and meetings with stakeholders to elicit requirements, validate solutions, and ensure alignment with business objectives.
• Develop and maintain project documentation, including Business Requirement Documents, functional specifications, and user manuals.
• Conduct User Acceptance Testing (UAT) and provide training to end‑users on new systems or processes.
• Monitor and report on Key Performance Indicators (KPIs) related to implemented solutions and business processes.
• Stay updated on industry trends and best practices in business analysis and retail operations.
• Collaborate with vendors and external partners to implement and integrate new technologies or systems.
• Support change management initiatives by communicating changes and benefits to affected stakeholders.
• Provide post‑Go‑Live support and handle project closure.

Requirements

• Possess a degree in Information Technology/Computer Science or a relevant field.
• Minimum of 3–5 years of experience as a Business Analyst, preferably within the retail or convenience store industry.
• Strong analytical and problem‑solving skills, with the ability to translate complex business needs into clear requirements.
• Proficiency in business analysis tools and techniques, such as process mapping, requirements gathering, and data modelling.
• Experience with project management methodologies (e.g., Agile, Scrum) and tools (e.g., JIRA, Trello).
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Knowledge of retail operations, point‑of‑sale systems, and inventory management processes is highly desirable.
• CBAP (Certified Business Analysis Professional) certification or equivalent is preferred but not required.
• Ability to work independently and collaboratively in a fast‑paced, dynamic retail environment.
• Willingness to occasionally work flexible hours to support system implementations.
• Experience working with BRD, FRD, SRS, user stories, use cases and managing project documentation.

Unlock job insights

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Retail Business Analyst?
• Have you worked in a role where you had to identify user needs and form product requirements?
• How many years' experience do you have as a Business Requirements Analyst?
• How much notice are you required to give your current employer?