Senior Incident Management & Service Quality Analyst

Asia Recruit (Permanent, Contract, & Executive Recruitment); Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is seeking a Service Quality Analyst - Incident Management in Kuala Lumpur. The role involves overseeing the delivery of services, ensuring quality, and managing incident resolution processes. Candidates should have a degree in IT, a minimum of 4 years of IT service delivery experience, and familiarity with ITIL best practices. Responsibilities include incident management, documentation, and cross-team collaboration to ensure service quality. Applicants can apply by sending their resume to the provided email.

Qualifications

• Minimum of 4 years experience in managing IT service delivery.
• Good operational experience adopting ITIL best practices.
• Basic understanding of Database and various operating systems.

Responsibilities

• Oversee the end-to-end delivery of services and quality.
• Plan and coordinate incident management activities.
• Log detailed information about incidents and maintain documentation.
• Collaborate with teams for effective incident resolution.

Skills

Customer focus

Problem-solving skills

Time management

Attention to details

Operational experience with ITIL

Education

Degree in Computer Science / IT

Tools

MS Office Suite

Database knowledge

Operating systems (Windows, Linux, AIX)

Azure

AWS

Job description

A recruitment agency is seeking a Service Quality Analyst - Incident Management in Kuala Lumpur. The role involves overseeing the delivery of services, ensuring quality, and managing incident resolution processes. Candidates should have a degree in IT, a minimum of 4 years of IT service delivery experience, and familiarity with ITIL best practices. Responsibilities include incident management, documentation, and cross-team collaboration to ensure service quality. Applicants can apply by sending their resume to the provided email.