Senior Fraud Analyst

Good Job Creations (Singapore) Pte Ltd; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A financial services institution is seeking a Fraud Risk Analyst to minimize fraud losses across various channels. The role involves monitoring alerts, conducting investigations, and enhancing fraud risk processes while ensuring high client satisfaction. Candidates should have at least 3 years of relevant experience, a degree, and proficiency in Mandarin and Cantonese to engage effectively with stakeholders.

Qualifications

• Minimum of 3 years of experience in fraud risk management or financial crime investigation.
• Experience with cards, digital channels, and consumer banking products is preferred.

Responsibilities

• Monitor and investigate alerts from fraud detection systems.
• Conduct case investigations and prepare concise reports.
• Ensure day-to-day fraud operations are executed accurately.
• Balance fraud prevention with customer experience.

Skills

Mandarin proficiency

Cantonese proficiency

Analytical skills

Investigative skills

Problem-solving skills

Stakeholder management skills

Education

Bachelor's or Master's degree

Job description

The Fraud Risk Analyst is responsible for minimising fraud losses across cards, online banking, and consumer products by monitoring and actioning alerts from fraud detection systems within stipulated timeframes, policies, and processes. The role requires a proactive approach in fraud detection, investigation, and risk management to safeguard the bank's assets while ensuring excellent client service.

Key Responsibilities

Fraud Detection & Investigation

• Monitor and investigate alerts generated by fraud detection systems to prevent losses in line with bank standards.
• Apply a comprehensive approach in handling different fraud scenarios, identifying patterns and trends to mitigate future risks.
• Conduct case investigations, identify root causes, and prepare concise reports with recommendations.
• Support User Acceptance Testing (UAT) for fraud-related system enhancements and process improvements.

Processes & Operations

• Ensure day-to-day fraud operations (BAU) are executed accurately and without escalation.
• Continuously review and enhance the efficiency and effectiveness of fraud risk management processes.
• Adhere strictly to policies and ensure timely remediation or closure of fraud cases.

Risk Management

• Actively prevent and detect fraud risks across products on an end-to-end basis.
• Ensure compliance with internal policies, MAS regulatory standards, and industry best practices.
• Provide assurance that all fraud risk responsibilities are delivered to the highest control standards.

Customer Experience

• Handle fraud-related customer queries with professionalism, ensuring high levels of satisfaction without compromising risk control.
• Support profitability by balancing fraud prevention with customer experience.

Stakeholder Engagement

• Partner with Country Fraud Risk Management, Group Fraud Strategy, Contact Centre, and Operations teams to strengthen fraud controls.
• Share insights on fraud trends, system performance, and areas for improvement.

Qualifications & Experience

• Bachelor's or Master's degree from a recognised university.
• At least 3 years of relevant experience in fraud risk management, financial crime investigation, or related roles within banking/financial services.
• Experience handling fraud in cards, digital/online channels, and consumer banking products preferred.

Skills & Competencies

• Proficiency in Mandarin and Cantonese to support and manage Mandarin-speaking and Cantonese-speaking stakeholders
• Strong analytical, investigative, and problem-solving skills with the ability to identify fraud trends.
• Familiarity with fraud risk systems, operational workflows, and risk management principles.
• Excellent communication, reporting, and stakeholder management skills.
• Resilient under pressure, with the ability to make timely and accurate risk-based decisions.