Senior Financial Services Consultant

Alliance Bank Malaysia Berhad; Kuching; On-site; MYR 40,000 - 60,000; Full time

Job summary

A banking institution in Kuching seeks motivated individuals to drive sales and establish customer relationships in bancassurance. Candidates should have 1-3 years of experience in financial services and excellent communication skills. Responsibilities include meeting sales targets, cross-selling products, and ensuring compliance with regulations. This is a great opportunity for a sales-oriented individual looking for a dynamic work environment.

Qualifications

• Minimum of 1-3 years of sales experience in financial services.
• Knowledge of insurance products preferred.

Responsibilities

• Foster relationships with branch staff and managers to obtain referrals.
• Cross-sell bancassurance products to customers.
• Achieve sales targets set by the bank.
• Ensure compliance with all applicable regulations.
• Attend to customer enquiries promptly.

Skills

Sales and achievement-oriented

Excellent interpersonal skills

Self-motivated and results driven

Multi-lingual ability

Education

Insurance certificate (PCE A, B, C or CEILI License)

Job description

Responsibilities

• To foster a healthy relationship with branch staffs and Branch Manager, in order to have referrals.
• To focus on the walk-in customers and tap on the bank’s database to cross-sell bancassurance products to the clients.
• To proactively communicate with the branch staffs about the products and services offered.
• To be part of the branch’s team and work with Relationship Manager to increase insurance sales penetration to PB/AP clients.
• Mobile in sales to meet clients.
• Obtain business resources from referral and leads.
• Perform entire sales process.
• Perform after-sales servicing.
• Establish & strengthen customer relationships.
• To meet sales target set by the Bank.
• To maintain good rapport/relationships with customers and branch staffs to ensure effective liaison, coordination and efficiency of operations.

Sales Management

• To achieve the target percentage of successful closure as stated by the Business.
• To conduct fact find, insurance need analysis for clients and ensure prompt advice and solutions are offered to clients.
• To work as a team in generating ideas and action plans on how to increase the activity and sale of insurance products.
• Knowledgeable in the Bank’s products including features, benefits, promotional campaigns, and procedures.
• To provide personal financial advisory services to prospective customers.
• To maintain given persistency and cooling off ratios.

Customer Management

• To ensure that customer enquiries are promptly attended to within TAT.
• To ensure a systematic review process for existing policyholders.
• To provide regular feedback on issues pertaining to latest development in the market place and customers’ changing needs and requirements.

Compliance

• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
• To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.
• To ensure proper sales compliance and no mis-selling.
• Ensure fulfilment of CPD hours for renewal of licenses.

Skills

• Sales and achievement-oriented with positive mindset and a good team-player.
• Self-motivated and results driven.
• Energetic and independent.
• Excellent interpersonal and communication skills with multi-lingual ability.
• Mobile individual preferably with own transport.
• Able to work beyond normal office hours and weekends.
• Able to work independently and strong self-motivation.

Knowledge

• Knowledge of insurance products and possess insurance certificate like PCE (A,B and C) and / or CEILI License are an added advantage.

Experience

• At least 1-3 years of sales experience in financial services.