Senior Executive, Marketing, Passenger Ticketing & Sales

The East Coast Rail Link (ECRL); Kuantan; On-site; MYR 150,000 - 200,000; Full time

Job summary

A rail transport company in Kuantan, Pahang is seeking a Marketing and Ticketing Specialist. The ideal candidate will have a Bachelor’s Degree in Marketing or related fields with 4–6 years of experience in ticketing and marketing. The role involves enhancing passenger experience, coordinating promotions, and implementing CRM systems. Applicants should have a good understanding of ticketing systems and customer engagement tools. The position supports initiatives that drive sales growth and customer satisfaction.

Qualifications

• Minimum 4–6 years of experience in ticketing, marketing, or transport sales operations.
• Experience in a start-up or system implementation environment is an advantage.

Responsibilities

• Support marketing and ticketing operations to enhance passenger experience and sales growth.
• Coordinate ticketing promotions, loyalty programs, and partnership campaigns.
• Monitor sales performance, customer data, and ticketing reports.
• Assist in implementing digital platforms and CRM systems.
• Ensure compliance with ticketing, safety, and customer service standards.

Skills

Ticketing systems understanding

Customer engagement

Marketing tools knowledge

Education

Bachelor’s Degree in Marketing, Business, or related field

Job description

The East Coast Rail Link (ECRL) – Kuantan, Pahang

Qualifications

• Bachelor’s Degree in Marketing, Business, or related field.
• Minimum 4–6 years of experience in ticketing, marketing, or transport sales operations.
• Good understanding of ticketing systems, customer engagement, and marketing tools.
• Experience in a start-up or system implementation environment is an advantage.

Responsibilities

• Support marketing and ticketing operations to enhance passenger experience and sales growth.
• Coordinate ticketing promotions, loyalty programs, and partnership campaigns.
• Monitor sales performance, customer data, and ticketing reports.
• Assist in implementing digital platforms and CRM systems for ticketing and passenger management.
• Ensure compliance with ticketing, safety, and customer service standards in all activities.

Benefits

• All applications must be submitted directly through ECRL’s official website or other official communication channels as designated by the company. ECRL shall not be held liable for any claims, losses, or damages arising from dealings with unauthorised parties.