Senior Executive eCommerce

DKSH; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading E-Commerce management firm in Malaysia seeks an E-Commerce Manager to oversee its Consumer Goods business. Responsibilities include strategic planning, data analytics, and fostering business relationships. Candidates should possess a Bachelor’s degree in Business, at least 3-4 years in a similar role, and strong skills in negotiation and communication. Familiarity with SAP and a digital mindset are essential for ensuring a top-notch online shopping experience.

Qualifications

• Minimum 3-4 years’ experience in a similar role at an e-commerce platform.
• Prior experience in a logistics-related eCommerce company is an advantage.
• Knowledge of E-Commerce business models and operations.

Responsibilities

• Plan merchandising and promotion campaigns for online channels.
• Build strong business relationships with clients and stakeholders.
• Assist in the expansion of E-Commerce business opportunities.

Skills

Digital savvy

Commercial skills

Negotiation skills

Strong communication skills

Critical thinking

Problem-solving

Education

Bachelor’s degree in Business or Economics

Tools

SAP

Job description

Responsible for DKSH’s E-Commerce activity in Malaysia for our Consumer Goods Business Units. Working alongside a team of dedicated digital talent. Plays the role of key account management & strategic planning, data analytics, business & relationship development. Bringing many of the world’s favorite brands to all key E-Commerce platforms, and continually deliver the best online shopping experience to consumer.

Job Responsibilities

Strategic Planning & Analytics

• Plans and assists in the merchandising and promotion campaigns for online channel
• Manages promotional mechanism (bundles set creation, discount promotion with e-commerce players)
• Manage stock fulfilment rate with e-retailers and clients
• Promotion price maintenance on SAP for all e-retailers/e-marketplaces & clients
• Assist in developing business plan and marketing and operational plan
• Build brand together with clients
• Monitor and evaluate outcome of implementation
• Monitor sales performance vs approved A&P budget
• Execute trade claims recovery from clients within the contractual terms and responsible for A&P
• Accurate price maintenance in accordance to contractual terms
• Minimize unnecessary cost & risk which impact P&L
• Robust in research and analysis of new online opportunities
• Regularly analyze trade returns and develop action plans to drive down returns or errors in delivery
• Assist in financial reconciliation supervision (accounts receivable and accounts payable)
• Business reviews and Post sales reporting.

Business Development

• Building strong business relationships – with client and stakeholders, within the team, departments, and business unit.

General Tasks

• Communicate / interact the online business plan to all operational departments and business units
• Assist in expansion of E-Commerce business opportunities in mobile/ social commerce and cross-border trade
• Any other ad-hoc tasks and duties as assigned by the superior

Job Requirements

Bachelor’s degree Business or Economics or any relevance

Minimum 3-4 years’ experience in a similar role, at an e-commerce platform, brand, or distributor Prior experience in a company known for eCommerce or online fulfilment operations related to the logistics industry is an added advantage

Digital savvy with knowledge of E-Commerce business models, operations, technology

Experience managing E-Commerce channels

Strong commercial and negotiation skills

Management consultancy experience is a plus

Plus point if familiar with using SAP

Good finance and account knowledge and hands-on experience on business process design, process architecture, and process levels

Consumer-first mindset, team-player

Strong passion in E-Commerce and business acumen

Ability to multi-task and possess excellent communication skills

Entrepreneurial mindset that is driven, flexible and willing to learn

Deliver on deadlines with agility and adaptability

Positive attitude and have a change agent mentality

Good level of computer literacy

Demonstrate ability to work independently and in teams at all levels within DKSH and with external parties

Strong critical thinking and problem-solving skills

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