Senior Executive Customer Service Logistics

Dimerco Express (M) Sdn Bhd; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company located in Subang Jaya, Malaysia, is seeking a qualified candidate to enhance service levels and customer satisfaction. Responsibilities include managing costs and billing for shipments, facilitating payments, and resolving customer queries. Candidates should possess knowledge of the forwarding industry, have strong communication skills, and ideally, 3-4 years of relevant experience or be fresh graduates. The role requires proficient Microsoft Office skills and fluency in Bahasa and English.

Qualifications

• Minimum 3 - 4 years working experience in forwarding/transportation/freight industry.
• Fresh graduates are welcome to apply.
• Have a good and positive attitude, detail-oriented, organized, and able to prioritize tasks.

Responsibilities

• Handle costing and billing for shipments.
• Prepare e-payments and/or yellow vouchers for payments to shipping liners/co-loaders.
• Update customers on the status of their shipments via email.

Skills

Knowledge in forwarding industry

Good interpersonal and communication skills

Proficiency in Microsoft Office

Able to read, write and converse in both languages (Bahasa & English)

Education

Minimum SPM/STPM/Diploma/Advance/Higher/Graduate in Diploma in Logistics/Transportation or equivalent

Job description

Overview

JOB PURPOSE: To improve service level, build stronger relationships with customers, and provide higher customer satisfaction at all levels.

Responsibilities

• Handle costing and billing for shipments
• Prepare e-payments and/or yellow vouchers for payments to the shipping liners/co-loaders for D/O collection
• Update customers on the status of their shipments via email
• Resolve customers’ queries by determining the cause of the problem and providing the best solution
• Coordinate with Operations and Sales to meet customers’ needs
• Service and build relationships with existing customers assigned by Management and further develop new trade lanes
• Update shipment milestones in Value+
• Billing, costing and document sorting before sending to customers
• Filing of documents into the cloud
• Assist on MNC accounts

Job Requirements

• Knowledge in forwarding industry
• Minimum 3 - 4 years working experience in related field (forwarding/transportation/freight industry)
• Fresh graduate is welcome to apply
• Minimum SPM/STPM/Diploma/Advance/Higher/Graduate in Diploma in Logistics/Transportation or equivalent
• Have good and positive attitude, detail-oriented, organized and able to prioritize tasks
• Good interpersonal and communication skills
• Able to work independently and in a team & able to work under pressure in a fast-moving environment
• Proficiency in Microsoft Office
• Able to read, write and converse in both languages (Bahasa & English)

About the Company

Dimerco Express (M) Sdn Bhd

With over three decades of experience in international logistics, Dimerco has continuously strengthened its capabilities and expanded its global reach in response to the evolving demands of the supply chain industry. As part of its core expertise, Dimerco is committed to growing alongside its customers and partners by delivering time-definite services and offering tailored logistics management solutions designed to meet diverse business needs.