Senior Executive Customer Service

Butterfly House (Pg) Sdn Bhd; George Town; On-site; MYR 200,000 - 250,000; Full time

Job summary

A hospitality company in George Town is seeking a full-time staff member responsible for welcoming and assisting guests during their stay. The role includes handling inquiries, maintaining work cleanliness, managing stocks, and providing secretarial services to guests. Benefits include health insurance, maternity leave, and promotion opportunities. Ideal candidates should have a strong customer service orientation and be adept in multitasking.

Benefits

Health insurance

Maternity leave

Opportunities for promotion

Responsibilities

• Welcome, greet, assist VIPs and guests during arrival and departure.
• Handle guest requests and complaints using Service Recovery techniques.
• Maintain cleanliness at work areas.
• Handle and control stocks and supplies needed at work areas.
• Assist disabled, senior citizen guests and children.
• Demonstrate impeccable product knowledge.
• Monitor conditions of assets in the Front Office, Garden, Showroom, and Car Park.
• Ensure pamphlet availability.
• Report incidents and update log books.
• Handle telephone calls.
• Provide secretarial services to guests as requested.

Job description

Responsibilities

• Welcome, greet, assist VIP’s, guests during arrival and departure.
• Handle guests request, inquiries and complains by using the Service Recovery techniques.
• Maintain cleanliness at your work areas.
• Handle and control stocks & supplies needed at your work areas.
• Assisting disable, senior citizen guests and children.
• Demonstrate impeccable product knowledge.
• Keeping track and checking on the condition of all movable and immovable assets at the Front Office area, Garden, Showroom and Car Park area.
• Ensure that there is always pamphlet.
• Reporting any incidents and updating the same in log books.
• Handling telephone calls.
• Provide secretarial services to guest such as but not limited to send email, and letter when request.

Job Type

Full-time, Permanent

Benefits

• Health insurance
• Maternity leave
• Opportunities for promotion

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?