Senior Executive, Complaint Management & Detection and Verification

gradmalaysia.com; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading organization in compliance is seeking a Senior Executive for Complaint Management in Kuala Lumpur. This role involves planning and conducting integrity investigations, preparing reports, and establishing complaint management procedures. Candidates should possess a Bachelor's degree in Law, Business Administration, or Finance and have a minimum of 3 years’ experience in integrity investigations. Certifications in integrity or fraud examination are an advantage. The candidate should maintain high ethical standards and demonstrate effective communication skills.

Qualifications

• Minimum 3 years of experience in leading integrity investigations is preferred.
• Knowledge of regulatory and best practices related to ethics and governance.
• Relevant certification like CeIO or CFE is a plus.

Responsibilities

• Lead investigations on allegations of misconduct and corruption.
• Conduct interviews and compile evidence related to cases.
• Prepare reports for management committees on integrity matters.

Skills

Integrity investigations

Regulatory knowledge

Communication skills

High ethical standards

Education

Bachelor's Degree in Law/Business Administration/Finance

Job description

Senior Executive, Complaint Management & Detection and Verification

Assist the Manager, Integrity and Governance Unit to;

• Plan, lead and conduct investigations on corruption, abuse of power, misconduct, violations of the code of conduct, and organizational ethics allegations in accordance with the Corporation’s policy and applicable professional standards;
• Conduct sensitive interviews and other investigative research activities which include investigation scoping, planning, and fieldwork as well as lead and coordinate meetings and discussions with the relevant employees / Head of Department/stakeholders in regard to cases under investigation by recording statements and compiling evidence;
• Coordinate and prepare Investigation Reports and other integrity reports/updates to the relevant management committees, board committees and other stakeholders where required.
• Coordinate and prepare periodic integrity reports/updates to the relevant management committees, board committees and other stakeholders where required.
• Establishing Standard Operating Procedures (“SOP”) for the Complaints Management;
• Implement and oversee a structured integrity complaints system to ensure every report of misconduct, corruption, abuse of power, and malpractice is addressed promptly and appropriately;
• To prepare reports to be reported to the Complaints Assessment Committee;
• Assist in developing and establishing the Corporation’s protocols which include policies, procedures, timelines, roles and responsibilities etc. in relation to integrity and governance.

Qualifications

• Bachelor's Degree in Law/Business Administration/Finance or the equivalent.

Required Skills

• Minimum 3 years of working experience in leading integrity investigations and fraud investigations is an added advantage.
• Candidate must possess in-depth knowledge vis‑à‑vis all regulatory, statutory and best practices in relation to ABC, whistleblowing, gift policy requirements, ethics and governance.
• Relevant professional certification is an added advantage i.e., Certified Integrity Officer (CeIO), Certified Fraud Examiner (CFE), Corruption Risk Management (CRM) etc.
• Candidate must have good communication skills in view that the role requires periodic reporting to BRMC on key integrity matters.
• Have high ethical standards and professionalism in promoting high integrity values and cultures in an organization.