Senior Engineer Application Support

Infineon Technologies (Penang) Sdn. Bhd.; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology company in Malaysia is seeking a highly skilled IT Operational Specialist to lead and support IT Finance applications. Responsibilities include ensuring application stability, leading support teams, and maintaining compliance with policies. The ideal candidate will have a university degree, a minimum of three years in IT, and familiarity with ITIL and PL/SQL. The role requires good communication skills and the ability to work collaboratively across departments.

Qualifications

• Minimum 3 years of working experience in IT, preferably in finance application development.
• Familiarity with ITIL, particularly incident and change management.
• Experience in troubleshooting and providing high-quality customer service.

Responsibilities

• Ensure the stability, efficiency, and security of IT Finance applications.
• Lead a support team and prioritize work effectively.
• Deliver high-quality service and maintain compliance with policies.

Skills

ITIL knowledge

PL/SQL programming

Problem-solving

Customer service

Team collaboration

Good communication skills

Education

University degree in Information Management, Computer Science, or Software Engineering

Job description

We are seeking a highly skilled IT Operational Specialist to lead and support our global IT Finance applications. The successful candidate will ensure that our applications run smoothly, efficiently, and securely, and will work closely with our teams to meet our business needs.

Your Role

• Ensure the stability, efficiency, and security of our IT Finance applications
• Lead a support team to drive business outcomes, prioritizing work and allocating resources effectively
• Deliver high-quality service to our users, enabling them to perform their jobs effectively
• Maintain compliance with company policies and procedures, minimizing risks and ensuring the security of our applications
• Collaborate with teams to align our applications with business goals, developing and implementing strategic plans to achieve success
• Make informed decisions about our applications, prioritizing work and allocating resources to drive business strategy
• Manage and mitigate risks associated with our applications, ensuring security and compliance with company policies and procedures
• Ensure the timely and accurate delivery of periodic finance activities, such as financial reporting and planning, for our supported IT Finance applications

Your Profile

• A university degree in Information Management, Computer Science, Software Engineering, or equivalent experience
• A minimum of 3 years of working experience in IT, with a preference for experience in finance application development
• Familiarity with ITIL, particularly incident and change management, is required
• Experience in PL/SQL programming is necessary to perform various operational tasks, such as periodical activities, root cause analysis, and consultation
• Proven experience in troubleshooting and solving problems, providing high-quality customer service, and maintaining accurate documentation
• Willingness to acquire broad knowledge about finance applications, business processes, and web-based applications
• Ability to work collaboratively and efficiently with teams from multiple departments to ensure the orderly execution of proposed solutions and tasks
• Good communication skills and teamwork abilities, with a disposition to deal with business owners, developers, and finance teams

We are committed to an inclusive and diverse workplace. All applicants are evaluated based on experience and skills, and we provide equal opportunities for all.