Senior Engineer, Application

Schott Glass (M) Sdn Bhd; Seberang Perai; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading glass manufacturer in Penang is seeking a Technical Expert (Sales & Customer Support) to provide technical support to customers and sales teams. The role involves facilitating product development, ensuring effective transitions from inquiry to order stage, and assisting in IP strategies for new processes and products. Candidates should have excellent communication skills and experience in technical environments. This position offers the opportunity to impact customer relationships and product development significantly.

Responsibilities

• Act as technical key contact for customers and sales teams.
• Support new product development and integration processes.
• Provide technical information and training for sales teams.

Job description

Technical Expert (Sales & Customer Support)

• Acts as technical key contact and provides technical support for customers and sales teams in terms of products, product development or applications.
• Recommends and initiates necessary development measures for technology and product improvements.
• Maintains network with other experts inside and outside the company in accordance with the rules of SCHOTT’s Code of Conduct.
• Negotiates customer specifications at eye level.
• Acts as owner of the specifications for certain products and involves in selection of special characteristics and supports APQP activities.
• Works with raw glass supplier for improvement to meet customer application and requirements.
• Handles inquiries concerning products and verifies technical feasibility.
• Clarifies technical questions with contacts in Technical Centers, Supply Chain Management and Purchasing.
• Proposes solutions and provides cost estimations for quotations.
• Conducts technical negotiations with customers under consideration of the economic objectives of the respective product.
• Leads or participates in projects on the basis of customer inquiries.
• Conducts competition analyses, including benchmarking of products and technologies.

New Product Development and Integration

• Supports New Product Development & Integration team to launch and ramp up new product.
• Ensures effective hand‑shaking process from Inquiry to Sample Order Stage in the aspects of Customer Agreement (or other related documents) Finalization, Product Routing Definition, COGS & Gross Margin Definition and Capability Confirmation.

IP

• Assists in the IP strategy of new processes and products.
• Makes forecast and guards the company against IP legal risks, studies freedom to operate (FTO) and supports the Patent Department for legal opinion.
• Acts as key contact for production and sales teams in terms of IP for processes or products (FTO) for new products or applications.
• Gets involved in analysing the IP monitoring shared with R&D.

Supporting Tasks

• Provides technical information for communication and training purposes and keeps them up to date.
• Trains sales teams concerning new products, applications and technologies.
• Coordinates the production of prototypes for customers and trade shows.
• Supports Quality Department in solving internal and external complaints.
• Supports global or regional product strategy.
• Supports the SBF in the definition of the product roadmap and submits suggestions for the annual R&D planning.
• Collaboration with internal or external parties for fast sampling, out of capability sample and other evaluation.