Senior E-Commerce / Assistant E-Commerce

Directd Retail & Wholesale; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

An e-commerce company in Malaysia is seeking a professional to manage online store operations across key platforms such as Shopee and Lazada. Responsibilities include ensuring timely product uploads, monitoring store performance, and resolving operational issues. The role also involves planning online campaigns and generating reports on e-commerce performance metrics. Ideal candidates should have excellent coordination skills and the ability to analyze key performance indicators to enhance sales and customer satisfaction.

Qualifications

• Experience managing online store operations on platforms like Shopee, Lazada, and TikTok Shop.
• Strong analytical skills to track e-commerce KPIs.
• Ability to coordinate with marketing and logistics teams effectively.

Responsibilities

• Manage online store operations across platforms.
• Prepare and upload high-quality product listings.
• Plan and execute online campaigns.
• Track and analyze e-commerce KPIs.

Job description

1. Online Store Operations

• Manage online store operations across platforms such as Shopee, Lazada, TikTok Shop, and the company website.
• Ensure timely product uploads, price updates, stock accuracy, and promotional setup.
• Monitor store performance, traffic, conversion rate, and sales trends.

2. Content & Listing Management

• Prepare and upload high-quality product listings (descriptions, images, specifications).
• Coordinate with marketing/graphics team for banners, product visuals, and promotional materials.
• Maintain consistency and accuracy of product information.
• Monitor order processing, packaging, and shipment to ensure timely delivery.
• Coordinate closely with warehouse, logistics, and customer service teams.
• Resolve operational issues such as cancellations, returns, refunds, and stock discrepancies.

4. Campaign & Promotion Execution

• Plan and execute online campaigns (Mega Sales, Payday, platform vouchers, livestream events).
• Work with platform PICs to maximise visibility and participation in campaigns.
• Analyse campaign results and recommend improvements.
• Respond to customer inquiries in a professional and timely manner.
• Manage ratings, reviews, and customer feedback to maintain store reputation.

6. Performance Monitoring & Reporting

• Track and analyse e-commerce KPIs (sales, AOV, conversion rate, traffic, SKU performance).
• Prepare weekly/monthly reports with insights and action plans.

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