Senior DWDM Technical Support Engineer/ Resident Engineer

YONGPENG TELECOM TECHNOLOGY (M) SDN. BHD.; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A telecommunications company in Kuching, Malaysia is seeking a Senior DWDM Technical Support Engineer. The role focuses on network modernization and includes providing onsite support, troubleshooting, and optimizing OTN/DWDM networks. The ideal candidate will have at least 5 years of experience, a bachelor's degree in a related field, and hands-on experience with OTN/DWDM equipment. This position requires effective communication skills, the ability to train others, and on-call support availability.

Qualifications

• Minimum 5 years in OTN/DWDM technical support or network operations.
• Hands-on experience with OTN/DWDM equipment.
• Experience performing fiber characterization tests.

Responsibilities

• Provide onsite support at NOC office during working hours.
• Act as the primary point of contact for operational issues.
• Monitor, analyze, and troubleshoot network incidents.

Skills

OTN/DWDM technical support

Troubleshooting

Performance optimization

Effective communication

Training and knowledge transfer

Education

Bachelor's degree in Telecommunications, Electrical Engineering, or related field

Tools

Visio

Excel

PowerPoint

MS Office

Job description

Senior DWDM Technical Support Engineer/ Resident Engineer

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We are looking for a DWDM Technical Support Engineer to join our Optical Network (Fixed/Wired) team. This role focuses on network modernization, ensuring the smooth operation, troubleshooting, and optimization of OTN/DWDM networks.

Key Responsibilities

• Provide onsite support at NOC office from 8:00 AM to 5:00 PM (Monday to Friday).
• Act as the primary point of contact for operational issues related to the network.
• Monitor, analyze, and troubleshoot network incidents and performance issues.
• Perform network health inspection and software upgrades as scheduled.
• Provide immediate support for critical incidents, including after‑hours and night support.
• Coordinate with Contractor support teams for issue escalation and resolution.
• Prepare incident reports and recommend corrective actions.
• Conduct regular training sessions and hands‑on workshops for NOC shift team.
• Document standard operating procedures (SOPs) and troubleshooting guides for proposed networks.

Qualifications

• Minimum 5 years in OTN/DWDM technical support or network operations.
• Bachelor's degree in Telecommunications, Electrical Engineering, or related field.
• Hands‑on experience with OTN/DWDM equipment.
• Proficient in WDM and OTN technologies, including troubleshooting and performance optimization.
• Familiarity with EMS/NMS/NPS systems for proposed network solution.
• Effective communication and reporting skills.
• Ability to train and transfer knowledge to internal NOC teams.
• Availability for on‑call support outside of working hours for major outage incidents.
• Experience performing fiber characterization tests (BER Test, OSA, Power Meter).
• Monitor wavelength assignments, power levels, and network degradation.
• Understanding of fiber management, AC/DC wiring, and optical network standards (ITU‑T G.709, G.875).
• Proficiency in Visio, Excel, PowerPoint, and MS Office.
• Experience with telecom carriers, ISPs, or enterprise transport networks.
• Knowledge of 5G backhaul, metro fiber, and submarine cable networks is a plus.
• Relevant certifications in DWDM/OTN network technologies preferred.

Other Requirements

• Own transport (car) and willing to travel within East Malaysia.
• Detail‑oriented, independent, and able to handle pressure.

Compensation

Salary will be discussed during the interview and will be commensurate with the candidate's experience and technical proficiency.