Senior Dealer Operations Executive

Great Wall Motors; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent automotive company seeks an Operations Manager in Kuala Lumpur. The role involves planning, developing, and improving operational processes for dealers, monitoring efficiency, and ensuring compliance. Candidates should have a degree in Project Management or Engineering, at least 4 years of relevant experience, and strong communication skills. This full-time position offers various employee benefits, including medical insurance and team-building activities.

Benefits

Maternity/Paternity Leave

Compensatory leave

Examination leave

Pilgrimage holidays

Medical Insurance

Quarterly and yearly team building activities

Annual commendation

Qualifications

• At least 4 years of working experience in the related field.
• Preferably with working experience in the automotive industry.
• Valid driving license for regular travelling.

Responsibilities

• Plan, develop, implement & improve operations process and guidelines.
• Ensure all dealers adhere to the operations process and guidelines.
• Monitor operation efficiency and productivity.
• Lead and guide dealers with best practices for customer satisfaction.
• Conduct audit and analyze dealer operations compliance.
• Prepare and conduct dealer operations meetings monthly.

Skills

Oral and written communication skills

Negotiation skills

Intermediate or advanced Microsoft Office skills

Proficiency in Mandarin

Education

Degree in Project/Management/Engineering

Job description

Plan, develop, implement & improve operations process and guidelines to dealers.

Window person between dealer and GWM in terms of operations.

Ensure all dealers adhere to the operations process, guidelines and policies.

Monitor operation efficiency and productivity in terms of process, customer service, spare parts, technical and warranty.

Lead and guide dealer with the best practices and processes in order to meet the highest level of customers satisfaction.

Conduct audit and analyze dealer operations compliance for improvement action plans.

Prepare and conduct dealer operations meeting with dealer management on a monthly basis.

Develop improvement activity towards service efficiency & brand image for Aftersales.

Actively analyze current market situation and/or competitors’ activities, subsequently make effective proposal for action plans.

Conduct vendors/suppliers’ selection, proposal and evaluation for any Aftersales related activities.

Representative on new model launch for Aftersales by developing strategy, plan and assist on new model launch.

Prepare and analyze Aftersales dealers’ business performance report and propose area of improvement activities.

Requirements:

• Candidate must possess at least a Degree in Project/ Management/ Engineering or equivalent.
• Required languages: English, Bahasa Malaysia, and proficiency in Mandarin to better serve our Mandarin-speaking clients.
• At least 4 years of working experience in the related field is required for this position.
• Preferably with working experience in automotive industry.
• Excellent oral and written communication & negotiation skills.
• Intermediate or advanced Microsoft Office skills.
• Applicants must possess a valid driving license for regular travelling.
• Applicants must be willing to work in Kuala Lumpur.
• Full-time position.

Employee Benefits:

• Maternity/Paternity Leave
• Compensatory leave
• Examination leave
• Pilgrimage holidays
• Medical Insurance (cover spouse & child too)
• Sick visit
• Quarterly and yearly team building activities
• Annual commendation

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.