Senior Customer Service Executive

Pratt & Whitney; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading aerospace company is seeking a Customer Service Representative based in Klang City, Malaysia. This role includes interfacing with customers, handling repair orders and ensuring compliance with commercial policies. Suitable candidates should have a degree in Business Administration, 5-7 years of customer service experience, and proficiency in MS Office and SAP. Good communication skills in English are necessary. Join a company dedicated to equal employment opportunities.

Qualifications

• Min 5-7 years of similar working experience in Customer Service.
• Ability to read technical documents (service reports, manuals, quotations).
• Familiarity with maintenance certifications and quality standards.

Responsibilities

• Interface between customers and repair organization.
• Implement commercial policies to ensure efficient service.
• Update customers on the status of their repair orders.
• Coordinate continual improvement activities for customer satisfaction.

Skills

Customer service experience

Proficient in MS Office

Good interpersonal and communication skills

Fluent in written and oral English

Understanding of MRO processes

Education

Degree/Diploma in Business Administration or related

Tools

SAP

Job description

Date Posted: 2025-11-25

Country: Malaysia

Location: Hamilton Sundstrand Customer Support Centre (M) Sdn Bhd, No 9, Lengkuk Keluli 2, Bukit Rajah Industrial Estate, 41050 Klang, Selangor, Malaysia

Position Role Type: Unspecified

Key Responsibilities

• Interface between customers and repair organization
• Implement commercial policies and in so doing to ensure that the customers are provided with an efficient service which includes quotation, invoicing, shipping and attending to customer's query in a timely manner.
• Ensure that compliance on customers’ requirement based on contractual agreement.
• Update customers on the status of their repair orders by sending a weekly status report.
• Coordinate continual improvement activities to raise the level of customer satisfaction.
• Logs and coordinates the corrective actions required on all customer complaints until closure of issues.
• Logs all customer compliments to identify and maintain attributes which endear customers.
• Support departmental and organization CORE engagement activities.
• To identify, control, segregate, account and maintain all work records in the archives as designated by the Quality Assurance Manager.
• To complete any other task assign by Customer Service Manager or the management team.
• To conform to all company procedures and safety precautions.
• Participate in EH & S Program and obey EH & S Rules and Procedures

Requirement

• Degree /Diploma in Business Administration or related.
• Min 5-7 years of similar working experiences in Customer Service
• Proficient in MS Office
• Candidates with some experience in with SAP is needed/preferred.
• Good interpersonal and communication skills
• Fluent in both written and oral English and computer literate
• Understanding of MRO processes (inspection, repair, overhaul, documentation).
• Familiarity with maintenance certifications and quality standards.
• Ability to read technical documents (service reports, manuals, quotations).

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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