Senior Customer Insights Strategist

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading multinational company in customer insights is seeking a Customer Insights Analyst to enhance the customer experience through data analysis. The successful candidate will develop insights strategies, monitor KPIs like TNPS, and manage customer feedback programs. The role requires strong analytical skills and excellent communication abilities to present insights to stakeholders effectively. Candidates should possess a degree in a relevant field and have over 6 years of experience in customer analytics. Opportunities for growth within the company are encouraged.

Qualifications

• 6+ years of experience in customer insights, analytics, or related roles.
• Proven experience with customer KPI measurement and reporting (TNPS, retention, segmentation).
• Experience in customer experience management and/or customer success is a plus.

Responsibilities

• Develop and execute a comprehensive customer insights strategy aligned with business objectives.
• Monitor, analyze, and report on customer-related KPIs such as TNPS and customer retention.
• Lead customer segmentation initiatives to better understand customer needs.

Skills

Data visualization

Analytical skills

Communication skills

Customer KPI measurement

Cross-functional leadership

Education

Bachelor’s or Master’s degree in Business, Marketing, Data Science, Statistics

Tools

Power BI

SQL

Excel

Job description

A leading multinational company in customer insights is seeking a Customer Insights Analyst to enhance the customer experience through data analysis. The successful candidate will develop insights strategies, monitor KPIs like TNPS, and manage customer feedback programs. The role requires strong analytical skills and excellent communication abilities to present insights to stakeholders effectively. Candidates should possess a degree in a relevant field and have over 6 years of experience in customer analytics. Opportunities for growth within the company are encouraged.