Senior Customer Experience Specialist II

Bausch + Lomb; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global eye health company in Kuala Lumpur is seeking a Customer Service Representative. This role involves handling customer orders, inquiries, and ensuring satisfaction according to company standards. Ideal candidates should possess a Higher Diploma or Bachelor's Degree in Business Administration or a related field, and have fluency in English and Bahasa Malaysia. Strong communication and problem-solving skills are essential. This position offers an opportunity to contribute to customer satisfaction in a dynamic and supportive environment.

Qualifications

• Proficiency in Microsoft Office applications.
• Experience in customer service or call centres, preferably in banking or healthcare.
• Fluency in spoken and written English and Bahasa Malaysia.

Responsibilities

• Handle customer orders via phone, email, and WhatsApp.
• Ensure accurate order entry for timely delivery.
• Serve as the first point of contact for customer inquiries.

Skills

Customer service skills

Communication skills

Problem-solving skills

Attention to detail

Fluency in English

Fluency in Bahasa Malaysia

Education

Higher Diploma or Bachelor's Degree in Business Administration or related field

Tools

Microsoft Office

Job description

A global eye health company in Kuala Lumpur is seeking a Customer Service Representative. This role involves handling customer orders, inquiries, and ensuring satisfaction according to company standards. Ideal candidates should possess a Higher Diploma or Bachelor's Degree in Business Administration or a related field, and have fluency in English and Bahasa Malaysia. Strong communication and problem-solving skills are essential. This position offers an opportunity to contribute to customer satisfaction in a dynamic and supportive environment.