Senior Customer Care Official

LIM SOH & GOONTING (JOHOR BAHRU BRANCH); Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local company in Kuala Lumpur is seeking a Customer Service Representative responsible for handling incoming and outgoing inquiries via email, WhatsApp, or phone. Candidates should have at least 3 years of related experience and must be fluent in Mandarin, English, and BM. The role involves coordinating with various departments, updating clients on payment statuses, and managing multiple tasks under pressure. Weekend shifts are required, along with good communication skills and time management capabilities.

Qualifications

• Minimum 3 years of related work experience.
• Able to work under pressure of multi-tasks.
• Weekend shift (full day & shift allowance).

Responsibilities

• Handle inbound/outbound enquiries from Developer/Agency/Client.
• Coordinate with related department on document preparation.
• Follow up on client payment.
• Update/check status & follow up documents.

Skills

Fluent in spoken and written Mandarin

Good communication skills

Computer literacy

Time management

Self-motivated

Ability to work independently

Education

SPM/Diploma

Tools

Microsoft Office

Job description

To handle inbound/outbound enquiries from Developer/Agency/Client (Email, WhatsApp or Phone Call)

To coordinate with related department on time to preparation document and signing scheduling

To follow-up on client payment

To update/check status & follow-up documents to banker/developer/related department

Carry out other duties as assigned by the Manager

Job Requirements

Candidate must process at least SPM/Diploma

Minimum 3 years of related work experience (Provide training)

Fluent in spoken and written Mandarin, English and BM

Good communication skills, computer literacy, time management and self-motivated

Able to work independently, work responsibility and under pressure of multi-tasks

Weekend shift (full day & shift allowance)

Application Questions

How many years' experience do you have as a Customer Service Role?
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
Do you have customer service experience?
Which of the following languages are you fluent in?
How much notice are you required to give your current employer?
Which of the following Microsoft Office products are you experienced with?