Senior Client Operations Officer

CACEIS; Putrajaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading asset servicing company in Putrajaya is looking for a Senior Client Operations Officer to oversee operations in the Investor Services department. The role involves executing capital call processes, responding to queries, and ensuring adherence to policies and procedures. The ideal candidate should have strong attention to detail and effective communication skills, capable of working collaboratively within the team. This position is crucial to maintaining high service standards and operational excellence.

Qualifications

• Experience in capital call/subscription processes.
• Strong problem-solving and analytical skills.
• Ability to work under pressure and manage deadlines.

Responsibilities

• Execute daily processes for Private Capital Services.
• Respond to queries and maintain good team relationships.
• Ensure comprehensive documentation and meet deadlines.

Skills

Attention to detail

Effective communication

Team collaboration

Job description

Senior Client Operations Officer, Investor Services, PERES Operations M/F

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9:00AM to 6:00PM
Region:Luxembourg

What will you do?

Production

• Accurate and timely execution of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across a range of Private Capital Services structures.
• Ensure tolerance checks are complete and any outstanding items are investigated and cleared.
• Perform quality checks or second level validation on output from the team.
• Conduct training to Intern/Administrator.
• Perform additional ad-hoc task allocated by Supervisor/Manager.

Queries

• Respond to all queries and incoming emails in a timely and effective manner.
• Develop and maintain good working relationships with other teams within CACEIS Investor Services.
• Support the success of the larger team and ensure ongoing productivity by providing back-up relief for staff who are absent or on leave.

Policy and Procedure Review

• Ensure activities and controls are documented in comprehensive procedures and support the governance and control of the team through the application of professional awareness risk mindset.
• Ensure all documents are carefully reviewed capturing all instructions & information accurately.
• Ensure all deadlines are met with defined benchmark.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.