Senior Client Operations Officer, Depository Operations Services

Crédit Agricole Group; Putrajaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial services provider in Putrajaya is seeking a Senior Client Operations Officer to oversee daily operations in Depositary Operation Services. The role involves transaction management, cash and security tracking, and mentoring junior team members. The ideal candidate will demonstrate strong attention to detail, effective communication, and problem-solving skills. This position offers the opportunity to contribute to process enhancements, ensuring efficiency in service delivery.

Qualifications

• Experience in financial operations or client services.
• Strong understanding of transaction management processes.
• Ability to work in a dynamic, fast-paced environment.

Responsibilities

• Input and validate cash and transaction reconciliation logs.
• Ensure essential checks are completed and outstanding items are cleared.
• Respond to queries in a timely manner and propose solutions.
• Document activities and controls in comprehensive procedures.
• Train junior team members on basic processes.
• Propose ideas for increased efficiency in service delivery.
• Support the supervisor and serve as main contact when unavailable.

Skills

Attention to detail

Effective communication

Team collaboration

Problem-solving

Education

Degree in Finance or related field

Job description

Overview

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Senior Client Operations Officer, Depositary Operation Services PERES Malaysia is responsible for the accurate and timely operation of agreed day-to-day processes supporting the transaction management, cash & security tracking, document management and ownership verification functions across the range of PERES structures supported by the business, and for reviewing the work of other administration team members in support of the ‘maker checker’ process control function.

Working hours: 9:00am-6:00pm / 12:00pm-9:00pm (Malaysia time)

Region: Luxembourg

Responsibilities

• Accurate and timely input and validation of manual entries to cash and transaction reconciliation logs, collation of investment/divestment papers, and presentation metrics and control data.
• Ensure essential checks are complete and any outstanding items are recorded and cleared.
• Respond to all queries and in a timely and effective manner and propose solutions for consideration with the agreed governance and change framework.
• Ensure activities and controls are documented in comprehensive procedures and support the governance and control of the team through the application of professional awareness risk mindset.
• Act as partner to junior team members (COO and intern) in training them to understand the basic processes and guidelines.
• Pro-actively proposing ideas/recommendations to enhance processes for increased efficiency in service delivery.
• Responsible for supporting the supervisor in guiding the team and serving as the main contact when supervisor is unavailable.