Senior Client Operations Officer, Banking Services - Market Solutions M/F

CACEIS; Putrajaya; On-site; MYR 85,000 - 120,000; Full time

Job summary

A leading asset management firm is seeking a Senior Client Operations Officer in Putrajaya, Malaysia. The role focuses on ensuring quality in banking processes, resolving discrepancies, and maintaining effective communication with internal partners. Candidates should possess a Bachelor's degree and 3-5 years of relevant experience in the financial industry, with strong derivative knowledge. Excellent interpersonal and organizational skills are essential for success in this dynamic environment.

Qualifications

• 3-5 years of experience in the financial industry.
• Tertiary education in a relevant background.

Responsibilities

• Ensure quality and timeliness signoff for Banking processes.
• Review reconciliation results and escalate issues appropriately.
• Communicate trade discrepancies to resolve mismatches.
• Attend to mailbox queries timely for effective resolution.
• Manage queries effectively and escalate to the Manager.
• Liaise with department units for high-quality service.
• Implement efficient processes and participate in business improvements.
• Ensure updated procedures adhere to policies.

Skills

Derivative knowledge (ETD & OTC)

Interpersonal skills

Organizational skills

Time management skills

Computer Literacy - Intermediate MS Office Excel and Access

Ability to work under pressure

Education

Bachelor Degree / BSc Degree or equivalent

Tools

Bloomberg

Reuters

LSEG

Job description

Senior Client Operations Officer, Banking Services - Market Solutions M/F

Business type: Asset Management

Job title: Senior Client Operations Officer, Banking Services - Market Solutions M/F

Contract type: Permanent Contract

Expected start date: 01/12/2025

Management position: No

Geographical area: Asia, Malaysia

City: Putrajaya

Remote work: unauthorized

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

What will you do?

• Ensure quality and timeliness signoff for Banking process - OTC pricing, ETD processing, ETD matching and EMIR reconciliation
• Review reconciliation result and escale issues to broker or internal stakeholders accordingly
• After investigation and 4 eyes check, communicate trade discrepancies to internal partner to assist in resolving mismatches between client and its counterparties
• Mailbox queries are attended timely to ensure timely resolution
• Ensure all queries are managed effectively and escalations are sent to the Manager in a timely manner
• Signoff on daily process requirements in line with the agreed timeline
• Liaise with other department units to ensure a high-quality service
• Implement processes for team efficiencies and participate in business improvements projects
• Ensure procedures are updated (in accordance with internal and client policies) and adhered to and where necessary define them

Must-have

• Financial industry - Derivative knowledge (ETD & OTC)
• Excellent interpersonal skills and networking abilities with clients / business partner
• Organizational & time management skills
• Computer Literacy - Intermediate MS Office Excel and Access
• Ability to work under pressure

Nice-to-have

• Experience with Bloomberg, Reuters, LSEG is a plus
• Fund Accounting background will be an advantage
• Strong ability to work as part of team
• Analytical thinking

Minimal education level: Bachelor Degree / BSc Degree or equivalent

Tertiary education in relevant background.

Level of minimal experience: 3-5 years

Languages: English