Senior Business Analyst Dynamics CRM

Oxydata Software; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A Malaysian IT company is seeking a Senior Business Analyst specializing in Dynamics 365 CRM to collaborate with stakeholders and develop functional specifications. The candidate will manage JIRA tickets, align business requirements with IT teams, and ensure seamless system integration for CRM projects. Interested applicants should have strong experience in requirements gathering, FSD writing, and cross-functional collaboration. Competitive above-market salaries and exposure to international projects are offered.

Benefits

Competitive above-market salary

High-tech, collaborative environment

Exposure to international projects

Medical & hospitalization coverage

Responsibilities

• Collaborate with stakeholders to gather and document business requirements for Dynamics 365 CRM.
• Write comprehensive Functional Specification Documents to guide development teams.
• Apply functional knowledge of Microsoft Dynamics 365 in customer service.
• Work closely with IT and operations to align business requirements.
• Manage and prioritize JIRA tickets for project tasks.
• Facilitate stakeholder communication for project clarity.

Skills

Business requirements gathering

Writing Functional Specification Documents

Dynamics 365 CRM knowledge

Cross-functional collaboration

JIRA triage and ticket management

Job description

Senior Business Analyst (CRM Dynamics)

Job ID: 8XY3399V | Location: Kuala Lumpur, Malaysia | Onsite

Oxydata Software Sdn Bhd is a 100% Malaysian-owned IT company established in 2006. As a trusted technology partner, we specialize in deep tech platforms like Microsoft, Java, SAP, and Oracle. Our core services include IT Managed Services, DevOps, Outsourcing, and Enterprise Application Developmentdelivering reliable, high-quality technology services that drive digital transformation for clients globally.

Responsibilities

• Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.
• Write clear and comprehensive Functional Specification Documents (FSDs) to guide development teams.
• Apply functional knowledge of Microsoft Dynamics 365, especially in retail customer leads and service requests.
• Work closely with IT, development, and operations teams to ensure alignment and integration of business requirements.
• Ensure specifications from multiple systems and interfaces are aligned for seamless system integration.
• Manage and prioritize JIRA tickets, assigning them to the right teams based on priority and complexity.
• Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.

Requirements

Must-Have Skills:

• Strong experience in business requirements gathering and documentation.
• Proficiency in writing clear and detailed FSDs.
• Hands-on Dynamics 365 CRM functional knowledge.
• Expertise in cross-functional collaboration and system integration.
• Solid experience with JIRA triage and ticket management.

Nice to Have:

• Exposure to quality analysis and solution validation.
• Domain experience in Banking, Retail Leads, or Service Requests.

Benefits

• Competitive above-market salary
• High-tech, collaborative environment
• Exposure to international projects
• Medical & hospitalization coverage