Senior Branch Ops Leader - Customer & Compliance

UOB; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading bank in Asia is seeking a Branch Operations Manager to ensure the smooth operation of daily branch functions. The ideal candidate will manage staff performance, maintain operational standards, and deliver excellent customer service. A recognized degree and a minimum of 7 years in branch operations are required. Candidates should possess strong problem-solving and communication skills, along with a team-oriented attitude. Join us and make a difference!

Qualifications

• Minimum 7 years of working experience in branch operations.
• Strong customer service mindset and enjoy meeting customer expectations.
• Good team player with strong interpersonal and communication skills.

Responsibilities

• Ensure smooth running of daily branch operations.
• Manage staff performance and development through coaching.
• Maintain high standards of operational control and audit compliance.
• Provide efficient service to meet customers’ banking needs.
• Work as a team to achieve sales targets.
• Ensure timely submission of regulatory reports.

Skills

Customer service

Interpersonal skills

Teamwork

Communication skills

Problem-solving skills

Education

Recognised Degree in any field

Job description

A leading bank in Asia is seeking a Branch Operations Manager to ensure the smooth operation of daily branch functions. The ideal candidate will manage staff performance, maintain operational standards, and deliver excellent customer service. A recognized degree and a minimum of 7 years in branch operations are required. Candidates should possess strong problem-solving and communication skills, along with a team-oriented attitude. Join us and make a difference!