Senior Associate, Legal Operations

OKX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

OKX seeks a Legal Operations Specialist to handle inquiries from international legal authorities in a fast-paced, high-quality service environment. This role requires strong communication skills, legal knowledge, and the ability to work on a rotational shift basis. Join a diverse and rewarding workplace where you can grow and advance your career in the innovative crypto industry.

Benefits

Competitive remuneration package (Basic Salary + Shift Allowances + Annual Bonuses)

Meal Allowance up to RM 500/month

Monthly Team Building

RM 2500 Benefits per annum (Training & Wellness)

Convenient workplace (5 minutes walk from MRT TRX)

Excellent prospects for growth and promotion

Employee engagement and recognition programs

Multinational working environment

Qualifications

• Legal or compliance degree demonstrating critical thinking.
• Experience in a legal-related role or customer service.
• Fluency in English and a major foreign language (e.g., Mandarin).

Responsibilities

• Respond to inquiries from legal authorities and representatives.
• Liaise with internal stakeholders like compliance and customer service.
• Create strong relationships with company partners and external stakeholders.

Skills

Communication

Detail-oriented

People skills

Time management

Problem-solving

Adaptability

Education

Degree in Law or related field

Tools

CRM tools (e.g., Zendesk)

Job description

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About this job:

You will be expected to show a high level of technical knowledge and professionalism at all times when responding to queries from international legal authorities, law firms and relevant third parties within a stipulated time-frame.

What You’ll Be Doing:

• Attending to inquiries from legal authorities and legal representatives from all around the world while maintaining delivery of a high quality service level.
• Liaising with internal stakeholders such as compliance, risk and customer service teams ensuring all queries are dealt with in a professional manner and escalating where appropriate.
• Maintaining a working knowledge of company products to effectively communicate with external stakeholders.
• Creating and maintaining strong relationships with company partners and external stakeholders.
• Escalate any queries or unresolved issues to Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
• Support the enhancement of our Legal Operations function.
• Manage or participate in specific projects which may arise from time to time.

What We Look For In You:

• A degree in law / compliance / a related field which demonstrates critical thinking.
• Experience in a legal-related role or customer service.
• Excellent communication and writing skills, and are detailed-oriented.
• Fluency in both English and another major foreign language such as Mandarin or Spanish.
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced, dynamic environment with changing priorities.
• Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
• Solutions mindset: passionate to find the right solution and resolve the issue.
• Excellent time management: ability to multi-task to solve issues while managing time.
• Quick learner: ability to ramp up quickly and act on feedback constructively.
• Willingly to work on a rotational shift to support 24x7 operations.
• Willing to work in Tun Razak Exchange (walking distance from MRT TRX)

Nice to Haves:

• Working knowledge of CRM tools, such as Zendesk.
• Familiar with crypto/finance-technology industry/blockchain tracing.
• Experience working with teams across global offices and time zones.

Why Join Us?

• Competitive remuneration package (Basic Salary + Shift Allowances + Annual Bonuses).
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 2500 Benefits per annum (Training & Wellness)
• Convenient workplace (5 minutes walk from MRT TRX).
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

#LI-ZF1 #LI-ONSITE

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Do you possess the legal right to work in Malaysia without the need for an employment pass? * Select...

Are you willing to work fully on-site in Tun Razak Exchange 106, Kuala Lumpur? * Select...

The nature of the job may require working on shifts. Are you willing to work on a rotational shift schedule which includes weekends? (Shift Allowances will be given) * Select...

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