Senior Application Support Specialist , Finance Systems

Technology Solutions; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology company in Selangor is seeking a Senior Application Support Specialist to provide operational support for Finance applications. This role involves troubleshooting incoming issues, performing root cause analysis, and ensuring swift resolutions. Located in Petaling Jaya, the position requires strong technical documentation skills and monitoring of ETL jobs. Join a diverse team driving customer-centric innovations in technology.

Qualifications

• Experience in operational support for Finance applications.
• Ability to perform root cause analysis for high-severity incidents.
• Proficient in preparing technical documentation and system manuals.

Responsibilities

• Furnish support to Finance users on system-related issues.
• Provide third-level resolution for technical issues.
• Monitor ETL jobs and interfaces.

Job description

Get to know the team:

At Grabber Technology Solutions (GTS), we revolutionise the technology experience for every Grabber. Our mission is to empower our team with seamless and innovative solutions that enhance their daily work. We are a diverse group of forward-thinkers committed to creating personalised IT experiences. If you're passionate about customer-centric innovation and eager to make a significant impact on technology at Grab, come join us and help shape the future of technology.

Get to Know the Role

Senior Application Support Specialists will report directly to the Support Manager for Finance Systems. Their primary responsibility will be operational support for Finance applications, solving incoming issues to ensure swift and efficient resolution.

This role will be onsite, and the office is in Petaling Jaya.

The Critical Tasks You Will Perform

• You will furnish support to Finance users on system-related issues, including system setup, data migration, report building, and minor enhancements.
• You will provide third-level resolution, preparing technical documentation, system manuals, and procedures.
• You will offer technical assistance during Month-end/Year-end activities and support Finance and Procurement modules.
• You will perform root cause analysis for high-severity incidents and problem tickets.
• You will ensure solutions align with business needs and requirements.
• You will monitor Extract, transform, and load (ETL) jobs and interfaces using automated monitoring techniques.