Senior After-Sales & Customer Support Executive

R&A Commercial Vehicles; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading commercial vehicle company in Klang City is looking for a highly experienced After-Sales & Customer Support Executive. This position demands a professional with at least 3-5 years in commercial vehicle support, capable of handling urgent situations involving breakdowns and fleet complaints. You will act as the key contact for service issues, requiring strong mechanical and electrical knowledge. This role offers a competitive salary ranging from RM 5,500 to RM 10,000 based on experience and performance.

Qualifications

• Minimum 3–5 years of experience in commercial vehicles.
• Experience managing towing or breakdown coordination is an advantage.
• Strong understanding of mechanical & electrical systems.

Responsibilities

• Act as the main point of contact for urgent breakdowns and complaints.
• Manage after-sales SLAs and ensure timely responses.
• Coordinate towing operations and troubleshoot issues.

Skills

Commercial vehicle after-sales experience

Mechanical systems troubleshooting

Electrical systems troubleshooting

Strong communication skills

High-stress management

Job description

We are looking for a highly experienced, battle-tested, and extremely switched-on After‑Sales & Customer Support Executive who can handle tough, time‑sensitive situations, corporate fleet complaints, and dealer escalations.

This role is only suitable for someone who has real commercial vehicle after‑sales experience and can perform under pressure, make decisions fast, and coordinate multiple moving parts without losing focus.

Salary Range

RM 5,500 – RM 8,000 (experienced candidates)

Strong senior profiles can go up to RM 9,000 – RM 10,000

Key Responsibilities

• Act as the main point of contact for urgent breakdowns, complaints, and service issues from dealers, fleet owners, and corporate customers.
• Handle high‑pressure situations calmly — especially cases involving school buses, public transport vans, and fleet downtime.
• Coordinate towing operations nationwide and ensure fast dispatch, follow‑up, and reporting.
• Troubleshoot issues with workshops and technicians (mechanical, electrical, warranty‑related).
• Serve as the critical link between dealers, workshops, QC, production, engineering, and management.
• Manage after‑sales SLAs — ensure timely responses, quick diagnosis, and fast case closure.
• Track case history, analyse recurring problems, and work with production/engineering teams on improvements.
• Support technical campaigns, recalls, field fixes, and major service activities.
• Prepare clear weekly reports for management on high‑severity cases, downtime, root causes, and corrective actions.
• Build strong working relationships with dealers and fleet clients to restore confidence after issues occur.

Requirements (Strict)

• Minimum 3–5 years of real experience in commercial vehicles (vans, trucks, school buses, heavy vehicles).
• Strong understanding of mechanical & electrical systems for troubleshooting guidance.
• Must be extremely switched on — fast thinker, decisive, organised, and calm under pressure.
• Able to manage high‑stress breakdown situations, especially involving school buses, fleets, and corporate vehicles.
• Experience managing towing, roadside assistance, or breakdown coordination is a major advantage.
• Strong communication skills for handling dealers, fleets, workshops, and internal teams.
• Able to multi‑task, prioritise urgent cases, and follow through until resolution.
• Willing to travel to workshops, depots, dealers, and breakdown sites when needed.

Who Will Excel

• Someone who has worked in after‑sales for commercial vehicles or school bus fleets.
• Someone who thrives under pressure and can handle urgent breakdowns calmly.
• Someone who is disciplined, structured, and relentless in closing cases.