Seafreight Customer Service Executive

REGIME FREIGHT & LOGISTICS (PENANG) SDN BHD; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic logistics company in Bayan Lepas is seeking a proactive Seafreight Customer Service Executive to ensure smooth operations and excellent customer satisfaction. The ideal candidate will handle import/export shipments, liaise with various stakeholders, manage documentation, and ensure compliance with regulations. Applicants should have a diploma or degree in a relevant field and 1-2 years of experience in a similar role. This position offers opportunities for professional growth in the logistics sector.

Benefits

Opportunity to grow within a dynamic logistics company

Supportive team environment

Exposure to international logistics operations

Qualifications

• 1-2 years of experience in seafreight customer service or related logistics role.
• Familiarity with Incoterms and shipping documentation.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Manage import and export sea freight shipments.
• Liaise with carriers and customers for shipment coordination.
• Monitor shipment progress and update customers.
• Prepare shipping documentation and respond to inquiries.
• Work with internal departments for smooth operations.

Skills

Customer service orientation

Communication skills

Multitasking

Attention to detail

Education

Diploma or Degree in Logistics, Supply Chain, Business Administration

Tools

MS Office

Freight management systems

Job description

We are seeking a proactive and customer-focused Seafreight Customer Service Executive to join our growing logistics team. This role is essential in managing and coordinating all sea freight operations while ensuring excellent customer satisfaction and timely delivery of services.

Key Responsibilities

• Handle daily operations for import and export sea freight shipments.
• Liaise with carriers, agents, customers, and overseas offices to coordinate shipment schedules and documentation.
• Monitor shipment progress and update customers regularly on cargo status.
• Prepare and check shipping documentation including BLs, invoices, packing lists, and other required documents.
• Respond promptly to customer inquiries and resolve issues professionally.
• Work closely with internal departments (sales, operations, customs clearance, and warehousing) to ensure smooth cargo handling.
• Ensure compliance with company policies, international regulations, and customer requirements.
• Prepare reports and maintain accurate records in the system.
• Support billing and invoicing accuracy in coordination with the accounts department.

Requirements

• Diploma or Degree in Logistics, Supply Chain, Business Administration or related field.
• At least 1-2 years of working experience in seafreight customer service or related logistics role.
• Familiar with Incoterms, shipping documentation, and sea freight procedures.
• Good communication and interpersonal skills.
• Proficient in MS Office and freight management systems.
• Ability to multitask and work under pressure in a fast-paced environment.

Why Join Us?

• Opportunity to grow within a dynamic logistics company.
• Supportive team environment.
• Exposure to international logistics and supply chain operations.