Sea Import Logistics: Mandarin-Speaking Specialist

MHM Express Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics service provider in Setia Alam is seeking an experienced customer service professional specializing in freight forwarding. The ideal candidate will have at least 3 years of industry experience, excellent communication skills, and proficiency in Mandarin, capable of managing customer inquiries and freight documentation efficiently. The role offers competitive salary, medical reimbursement, and opportunities for career advancement within a supportive work environment.

Benefits

Leave entitlement

Medical Reimbursement

Performance-based bonuses

Career advancement opportunities

Team-building activities

Qualifications

• Minimum 3 years’ experience in the freight forwarding industry.
• Able to analyze operational data, trends, and customer feedback.
• Candidate must ensure efficient and high-quality customer service.

Responsibilities

• Manage and coordinate customer service activities for sea import freight forwarding.
• Liaise with customers to understand their shipping requirements.
• Prepare and process import/export documentation.
• Monitor shipment progress and provide updates to customers.
• Identify opportunities for process improvements.

Skills

Excellent time management skills

Detail oriented

Problem-solving skills

Excellent communication skills

Ability to work in a fast-paced environment

Proficiency in Microsoft Office

Mandarin (spoken and written)

Job description

A logistics service provider in Setia Alam is seeking an experienced customer service professional specializing in freight forwarding. The ideal candidate will have at least 3 years of industry experience, excellent communication skills, and proficiency in Mandarin, capable of managing customer inquiries and freight documentation efficiently. The role offers competitive salary, medical reimbursement, and opportunities for career advancement within a supportive work environment.