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SAP User Administration Leader

Edvwerke

Kuala Lumpur

On-site

MYR 80,000 - 110,000

Full time

26 days ago

Job summary

A technology solutions company based in Kuala Lumpur seeks a SAP User Administration Leader. This role involves overseeing user issue management, ensuring compliance with SAP access requests, and mentoring a support team. Candidates should have significant leadership experience and a background in SAP authorizations and management, along with excellent communication skills. The position offers competitive pay and opportunities for professional growth.

Benefits

Competitive salary with performance-based bonuses
Opportunities for professional development
Dynamic and collaborative work environment

Qualifications

  • Proven ability to lead and manage teams in a multinational context.
  • Excellent verbal and written communication skills.
  • Hands-on experience in SAP authorizations and user management.

Responsibilities

  • Oversee identification and resolution of user issues through problem management.
  • Ensure compliance in processing SAP access requests.
  • Mentor and onboard new team members.

Skills

Leadership Ability
Communication Proficiency
Critical Thinking
End-User Troubleshooting
SAP Authorization Knowledge
Team Coordination Experience
Adaptability and Learning

Education

Associate Degree in Computer Science or related

Tools

ServiceNow
Job description

EDV Werke is looking for a SAP User Administration Leader

Working Model: Onsite – Kuala Lumpur

Form of cooperation: B2B Contract

Key Responsibilities:

  • Problem Management Oversight – Oversee identification, evaluation, and prioritization of user issues, ensuring accurate creation and assignment of problem tickets within ticketing system.

  • Escalated Issue Resolution – Analyze complex customer problems, develop resolution strategies, and guide the team in leveraging technical resources effectively.

  • SAP Access Control – Ensure access requests are processed in line with documented policies and corporate compliance standards.

  • Account Administration – Supervise user account activities, including password resets, activation/deactivation, and lock/unlock procedures across SAP systems.

  • Incident Monitoring – Track and manage incident tickets raised to the User Administration team via ServiceNow, ensuring timely resolution and SLA adherence.

  • Request Coordination – Oversee processing of requests from the IT Service Catalogue, streamlining workflow and optimizing team efficiency.

  • Escalation Management – Act as the primary escalation point for advanced issues requiring 2nd Level Support or vendor involvement.

  • Process Improvement – Identify opportunities for enhancing 1st Level Support procedures and implement improvements to increase reliability and efficiency.

  • Root Cause Analysis – Conduct and review root cause investigations to minimize recurring problems and strengthen system stability.

  • Team Development – Mentor, train, and onboard new team members, fostering continuous professional growth and knowledge sharing.

  • Global Collaboration – Work closely with global IT teams and local stakeholders to ensure consistent service delivery aligned with corporate policies.

  • Leadership and Reporting – Manage team performance, provide reporting on activities and metrics, and participate in leadership tasks and projects.

Must-Have Skills:

  • Leadership Ability – Proven skills in leading and managing multinational teams, ensuring delivery of results with high quality and within agreed timelines.

  • Educational Background – Associate Degree in Computer Science, CIS, MIS, or related technical discipline, or a minimum of 5 years of relevant professional experience.

  • Team Coordination Experience – Demonstrated experience in coordinating and guiding a 1st Level Support team of at least 3–5 members.

  • Communication Proficiency – Excellent verbal and written communication skills, with the ability to collaborate effectively with global teams and local stakeholders.

  • SAP Authorization Knowledge – Hands-on experience in troubleshooting SAP authorizations, transactions, and user account management.

  • Ticketing System Expertise – Practical experience in managing and resolving tickets through ServiceNow or similar ITSM platforms.

  • End-User Troubleshooting – Strong ability to investigate, diagnose, and resolve end-user issues in a structured and efficient manner.

  • Critical Thinking – Analytical mindset with strong problem-solving capabilities to address complex challenges.

  • International Exposure – Professional experience working in international environments across regions such as APAC and EU.

  • Adaptability and Learning – Commitment to continuous learning and ability to quickly adapt to new IT technologies and evolving environments.

Benefits:

  • Competitive salary with performance-based bonuses.
  • Opportunities for professional development and advancement.
  • Dynamic and collaborative work environment.
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