SAP Data Analyst (Contract)

Filtrona; Johor; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading global filter solutions provider is seeking a detail-oriented Data Analyst based in Johor. This role involves providing first-level technical support for SAP and Salesforce systems, managing master data, and ensuring high data quality. Candidates should have 1–2 years of experience in technical support and a degree in a related field. Knowledge of ITIL practices is an advantage. The position offers a 2-year contract with a focus on customer service excellence.

Qualifications

• 1–2 years of experience in technical support or helpdesk role.
• Prior experience supporting users in an SAP or Salesforce environment.
• Able to work shifts to support different time zones.

Responsibilities

• Serve as the first point of contact for SAP and Salesforce issues.
• Manage, validate, and maintain master data in SAP and Salesforce.
• Collaborate with teams to collect and validate data requirements.

Skills

Analytical skills

Problem-solving skills

Customer-oriented mindset

Attention to detail

Education

Degree/Diploma in Computer Science, Information Technology, or a related field

Tools

SAP

Salesforce

ServiceNow

Job description

About Filtrona

Filtrona is the only global, independent market leader in the design, testing and manufacturing of specialist filter solutions and related scientific services. With a head office in Singapore, Filtrona has 8 manufacturing facilities across Europe, America, and Asia, together with 2 innovation centres, an accredited laboratory and a Centre of Excellence focused on sustainability. The company has 2,000 employees serving customers across 120 countries.

Our purpose is to support partners to transform and benefit from business growth; we succeed when they succeed. Our mission is to be a responsible, customer-focused innovation leader creating excellence in sustainable solutions for today and tomorrow.

For more information, please visit www.filtrona.com

This position is based in Johor and offered as a 2-year contract.

Role and Responsibilities

We are seeking a detail-oriented and customer-focused Data Analyst to be based in Johor to provide first-level technical support for SAP and Salesforce systems. The ideal candidate will be responsible for addressing user queries, performing basic troubleshooting, and ensuring the smooth operation of business-critical applications. This role serves as the first point of contact for users requiring technical assistance and ensures the timely resolution or escalation of issues.

Additionally, the Data Analyst is expected to support the creation, maintenance, validation, and governance of master data across key domains such as customers, vendors, materials, products, and accounts. The successful candidate will ensure high data quality and consistency across platforms to support business operations, reporting, and compliance.

First Level Technical Support

• Serve as the first point of contact for users experiencing issues with SAP and Salesforce applications.
• Log, categorize, and prioritize incoming support tickets using ITSM tools (e.g., ServiceNow).
• Perform initial triage, root cause analysis, and basic troubleshooting for issues in SAP (e.g., login problems, transaction errors) and Salesforce (e.g., access issues, basic navigation support).
• Provide guidance and basic training to users on SAP and Salesforce functionalities and best practices.
• Escalate unresolved issues to L2/L3 teams or vendor support, ensuring all necessary information is captured.
• Monitor and follow up on open tickets to ensure timely resolution and user satisfaction.
• Maintain accurate documentation of incidents, problems, and known errors.
• Assist with user account provisioning, role assignments, and password resets.
• Collaborate with cross-functional teams to support process improvements and analyze incident trends.

Master Data

• Manage the creation, update, and deletion of master data records in SAP and Salesforce in accordance with data standards and governance policies.
• Monitor and maintain the accuracy, completeness, and consistency of master data across systems.
• Collaborate with business units (e.g., Sales, Procurement, Finance, Operations) to collect and validate data requirements.
• Ensure alignment and synchronization of shared data.
• Perform data validation, cleansing, and enrichment activities.
• Conduct routine data audits and quality checks to identify and resolve data discrepancies or duplicates.
• Support data migration, integration, and transformation projects as needed.
• Document and update master data processes, standard operating procedures (SOPs), and work instructions.
• Participate in data governance initiatives, including rule definition, stewardship, and lifecycle management.
• Provide support and training to end users on master data entry procedures and best practices.

Relevant Work Experience

• 1–2 years of experience in a technical support, helpdesk, or service desk role.
• Prior experience supporting users in an SAP or Salesforce environment.
• Experience working in a structured IT environment with service-level agreements (SLAs).
• Proven experience managing master data in SAP.
• Experience working in a cross-functional, multinational organization with centralized data operations.
• Ability to work shifts as required to support sites in other time zones.

Qualifications:

• Degree/Diploma in Computer Science, Information Technology, or a related field.
• ITIL Foundation certification preferred.
• Salesforce Administrator or SAP certification is a plus.
• Knowledge of data governance frameworks (e.g., DAMA-DMBOK) is desirable.

Technical Knowledge:

• Basic understanding of SAP modules (e.g., SAP FICO, MM, SD, PP) and Salesforce (e.g., Service Cloud, Sales Cloud) is a plus.
• Familiarity with ticketing and incident management tools.
• Understanding of ITIL best practices (certification is a plus).
• Strong working knowledge of SAP master data (e.g., Material Master, Customer/Vendor Master, Business Partner, Cost Center).
• Hands-on experience with Salesforce master data management (e.g., Accounts, Contacts, Opportunities).
• Understanding of data structures, data modeling, and data integration principles.
• Familiarity with data quality tools and techniques.

Soft Skills:

• Strong analytical and problem-solving skills, with attention to detail and accuracy.
• Excellent verbal and written communication abilities, along with strong documentation skills.
• Ability to handle multiple tasks and prioritize effectively.
• Customer-oriented mindset with a focus on service quality.

Tools & Technologies:

• Experience with Microsoft Office Suite.
• Knowledge of ITSM tools such as ServiceNow.
• Exposure to basic user administration (e.g., Active Directory, Single Sign-On platforms).
• Familiarity with SAP ECC/S4HANA and Salesforce CRM.