SAP BTP Solution Success Manager

SAP SE; Kuala Lumpur; Hybrid; MYR 315,000 - 394,000; Full time

Job summary

A leading technology company in Kuala Lumpur is seeking a Solution Customer Success Manager to drive the consumption of SAP Business Technology Platform services. The ideal candidate will have 4-6 years of experience in IT and a strong understanding of cloud solutions. This role emphasizes building customer relationships and providing technical advisories. Join a diverse team that values continuous learning and offers great benefits while fostering an inclusive environment.

Benefits

Continuous learning opportunities

Great benefits

Inclusive work culture

Qualifications

• Experience working in various IT roles including Solution Management and Customer Success.
• Deep understanding of one or more areas of the SAP BTP portfolio.
• Foundational knowledge of public cloud platforms like AWS or Azure.
• Able to communicate effectively with diverse audiences.
• Possess a customer-centric approach and strong empathy.

Responsibilities

• Partner with customers to increase SAP BTP services consumption.
• Analyze customer needs and collaborate with account teams.
• Orchestrate resources to ensure customer success.
• Provide guidance on using SAP BTP solutions effectively.

Skills

Communication skills

Analytical skills

Customer service mindset

Problem-solving

Education

4-6 years experience in IT Industry

Tools

SAP BTP Extension and Integration Suite

Cloud Databases

Analytics Cloud Solutions

Job description

A leading technology company in Kuala Lumpur is seeking a Solution Customer Success Manager to drive the consumption of SAP Business Technology Platform services. The ideal candidate will have 4-6 years of experience in IT and a strong understanding of cloud solutions. This role emphasizes building customer relationships and providing technical advisories. Join a diverse team that values continuous learning and offers great benefits while fostering an inclusive environment.